Bob Maggia | Page 4

good costumer service bien servicio! thank you gracias recomendado para carro nuevos y usados muy cerca de new york thank you gracias recomendado para carro nuevos y usados muy cerca de new york More

by ninocassanello Verified Customer Verified Customer

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The Service department took care of my vehicle in a timely matter fixing my issues with a great loaner. timely matter fixing my issues with a great loaner. More

by WRAMPERSANT Verified Customer Verified Customer

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Super easy to schedule service. ..I was in and out within 2 hours for a fuel pump replacement. ..I was in and out within 2 hours for a fuel pump replacement. More

by LANAI.SYLVAIN Verified Customer Verified Customer

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professional courtesy staff on time service;Service manager was excellent and informative I was finished in record time manager was excellent and informative I was finished in record time More

by ALEX20961 Verified Customer Verified Customer

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Amazing quick work. Came early and was serviced immediately and explained all concerns I had with a conversation. Came early and was serviced immediately and explained all concerns I had with a conversation. More

by DOMINIQUEMARTINEZ Verified Customer Verified Customer

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Excellent customer service by Bob. He's transparent in his explanation and about the pricing of services and parts and tries his best to help you out. He's transparent in his explanation and about the pricing of services and parts and tries his best to help you out. More

by HYUNY17 Verified Customer Verified Customer

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Optube un buen servicio , el tiempo de espera fue razonable y me respondieron todas mis dudas. razonable y me respondieron todas mis dudas. More

by DAVIDIRS1 Verified Customer Verified Customer

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Great service and Bob was super attentive. He kept me in the loop with what was going on and followed up regularly until I picked up my car. He kept me in the loop with what was going on and followed up regularly until I picked up my car. More

by Oliveisr Verified Customer Verified Customer

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Very kind explanations and reasonable service fee Service area looks clean and well organized Service was faster than I think. fee Service area looks clean and well organized Service was faster than I think. More

by ttpark2000 Verified Customer Verified Customer

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Good overall, however just like other Japanese manufacturers they are good at changing oil and doing regular service but if you have a specific issue which requires special attention from the tech manufacturers they are good at changing oil and doing regular service but if you have a specific issue which requires special attention from the tech to diagnose/replicate then they don't care much in my opinion. I have a rear heat issue(heater is not working well on 3rd row) and explained the issue to their tech, he did not seem interested in listening to my issues and ended up changing oil and giving me a report stating that car is working as designed! My Rear heater keeps blowing strong air and never manages to wam the car and lower the fan even after one hour of driving, it keeps blowing strong air on Auto mode which is really noisy (all other cars usually lower the fan on auto mode after the car warms up). This specific issue requires a tech to spend sometime on the car and pay attention, bring another car to compare if needed. Also should have spoken to me to explain what he did and how he determined that the car is working as designated! Oil change and waiting was fine, but the place is very small and doesn't seem like what supposed to be a luxury brand service center! They don't wash cars as well, they gave me a voucher and asked me to download an app and find an in network car wash to wash my car! I don't have time to do that so I just passed on. Maybe they are renovating the place and that's why the opened section seemed so small. Overall, good service in general, but nothing special, would need to go to another dealership to diagnose my small glitches and issues that have been annoying me since day one on my 2023 QX60. More

by asatar2 Verified Customer Verified Customer

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