"Great salesman & dealership!"
Great dealership! Went back to Bob Magnano for the 2nd time in 9 years. He did right by me when I bought Matrix in 2008 & again recently when I leased a new 2017 Corolla. No games, no changing numbers or adding fees. Just a simple smooth transaction. Fred Cook was also wonderful to me! Can't say enough good about both men & the dealership!
Other Employees Tagged:
"Another Great Experience"
This dealership is the only place I would go to purchase a car. The 1st Rav 4 I bought was brand new. I loved it. So when I was ready to buy another car, I went back there and saw Bab Magnano, again. I told him what I was looking for and within 3 days he called with exactly what I wanted. It was once again a great experience.
"Terrible experience "
This was a terrible carbine experience and I would not recommend this dealership to anyone. My car was rear-ended and totaled buy a texting teenager on April 6th, while my husband was in rehab recovering from a very serious operation. The salesman, Bob Magnano, clearly knew he had a desperate customer would not negotiate into my mind made no effort whatsoever to help an older woman in distress it's horrible when people take advantage of others just because they can. Fred cook from Finance was even worse. The car was registered to my husband and he insisted that the only way for me to purchase a new car was to have my husband released from rehab to sign the papers."But Fred", I said, "My husband won't be released from rehab until April 27th." So have him come in on the 28th", he replied. Absolutely heartless. I ended up purchasing the car for cash registering the car in my name and refinancing with my credit union. I had to speak to Fred one more time about the title. This time he actually laughed at me. I needed the title by June 1st. Laughing heartily he said " You'll be lucky to have that title within six months". I asked him if he could help me direct my call to the DMV. "You actually want to CALL them on the phone?" He said still laughing. I had no choice. He did tell me to call the title department in Wethersfield which I did. Within 5 minutes I had spoken to a lovely woman who said my title was processed on the 4th of May and I would receive it within a few days which I did.
Sometimes situations like mine arise where the customer is too traumatized to fight back it is a sad commentary to know that there are business people around that will take advantage of that rather than trying to be helpful to another human being I am disgusted by the whole experience.
Other Employees Tagged:
"Arrogant & Unwilling to Negotiate"
Despite having first hand knowledge of prices paid by a family member and work colleague for the same exact car in the past 3 months, the salesman insisted that the reasonable price I was asking for was impossible. The salseman refused to negotiate anything less than full MSRP and even suggested that there was zero room for negotiation on the price. A new vehicle is perhaps one of the most well known purchases where you can haggle over the price - for the sales guy to suggest that "you can't haggle anymore" absolutely blew my mind. I walked out, took my business elsewhere and got a great deal on the same car (with more options) for slightly more than what I was asking in Middletown. After this ridiculous experience with sales and several bad service experiences, I will not be returning to Middletown Toyota.