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Bob Paolucci
Bob Paolucci, Service Director, Herb Gordon Nissan
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Bob Paolucci

Service Director

Herb Gordon Nissan

3131 Automobile Blvd
Silver Spring, MD 20904

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3 Reviews of Bob Paolucci

November 14, 2018

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"Rude and arrogant "

- FormerNissanOwner

I took my car here to be diagnosed and essentially got a bunch of things thrown at the wall instead of getting a real diagnostic. This is by far the worst service I’ve ever experienced. Re: Your response is nothing more than a spin job, the diagnostic that was done was not the one that I requested and when I signed off on it I was led to believe that the diagnostic being sone would be the one that I requested not the one that was requested by my insurance company. Instead of focusing on servicing my car you guys focused on helping my insurance company not pay for the repair needed. And how can you stand by your diagnosis when it has already been proven wrong by you guys?

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Recommend Dealer
No
Nov 19, 2018

Herb Gordon Nissan responded

FormerNissanOwner, We are sorry you are upset. We performed the requested diagnosis which was authorized by you, observed by two representatives of your insurance company and paid for by your insurance company. We stand by our diagnosis which indicated the cause of the issue. The insurance company made the decision the cause was not related to your recent accident. If you would like to discuss this further please contact our General Manager, Kenny Booth 301-847-2507.

November 09, 2018

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"Excellent service "

- linjordan

Fast, efficient service. Knowledgeable and pleasant staff. Nice amenities in waiting area. Did not wait long and vehicle was ready when it was promised to me.

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Recommend Dealer
Yes

Other Employees Tagged: Lynn Fritz

Nov 12, 2018

Herb Gordon Nissan responded

Hi, thank you so much for your positive comments about Herb Gordon Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2018

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"Excellent service!"

- linjordan

The dealership is very responsive to customer needs This service is fast and efficient and the staff is very friendly and courteous The waiting area is clean and has excellent coffee !

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Recommend Dealer
Yes

Other Employees Tagged: Chase King

Sep 14, 2018

Herb Gordon Nissan responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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