Bob Rogers | Page 5

Awesome experience Bob Rogers is excellent to work with / extremely knowledgeable and his doing a great job on training Paul Linder on customer satisfaction - good job P Bob Rogers is excellent to work with / extremely knowledgeable and his doing a great job on training Paul Linder on customer satisfaction - good job Paul!! More

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Kistler and the way car buying should be! Bobby Jorgensen and his team have it figured out! After months of shopping around I was fortunate to meet Bobby and I can't express how glad I am that Bobby Jorgensen and his team have it figured out! After months of shopping around I was fortunate to meet Bobby and I can't express how glad I am that I did. The customer service and the model that they have at Kistler is second to none and the way car buying should be. From the initial call to driving my new Explorer off the lot, I was extremely happy with the entire process. I would highly recommend them to anyone looking to buy or lease. Fast, Fun and Fair is their mantra and it is spot on. Thank you Bobby and Team for your help and we will be back!! More

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This team is responsive! I have a leased Explorer my husband has an F-450. Morgan helped me get into my lease. I LOVE my Explorer. He was ALWAYS responsive to calls and emails I have a leased Explorer my husband has an F-450. Morgan helped me get into my lease. I LOVE my Explorer. He was ALWAYS responsive to calls and emails. No matter what my question was he got back to me. The service department is top notch, my husband is picky about who works on his truck but he is comfortable at Kistler. The staff there is always helpful no matter when I walk in and who I talk to. They make it comfortable to walk into a dealership/service department. More

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First time Kistler customers My wife and I had not shopped at Kistler Ford before but they had a couple of Ford Edge models that we were interested in looking at further. Morgan' My wife and I had not shopped at Kistler Ford before but they had a couple of Ford Edge models that we were interested in looking at further. Morgan's knowledge of the vehicle was spot on and he had answers for all of our questions. We were just investigating the vehicle but it was a perfect fit for us and we couldn't argue with the price. After 1000 miles, we still enjoy the Edge and our experience at Kistler Ford. More

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Buying a car Honest, efficient, customer oriented, recommended by other satisfied customers, Their sales staff helped in choosing a vehicle, explained the options Honest, efficient, customer oriented, recommended by other satisfied customers, Their sales staff helped in choosing a vehicle, explained the options and operations, quoted a price,and arranged financing in a fast and efficient manner. Great service More

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Exceptional and Caring Service for my elderly parents Exceptional service and care for my elderly parents. I live in Texas, and I was concerned about working via long distance transitioning into a new lea Exceptional service and care for my elderly parents. I live in Texas, and I was concerned about working via long distance transitioning into a new lease. Kistler Ford and their staff provided diligent communication via phone and email. The new lease process was seamless from my mom's selection through finance. Well done and thank you! More

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Knowledgable Friendly Accommodating This is the 2 new car I have leased through kistler Ford and I returned because I felt that I had service tailored to my needs provided in an honest a This is the 2 new car I have leased through kistler Ford and I returned because I felt that I had service tailored to my needs provided in an honest and sincere way. I also liked the no hassle factor! Also I have always been more than pleased with service on my previous car More

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Low Stress, great experience! It was a pleasure working with Bob & Morgan on my recent lease decision..There was never any pressure and together they answered all my questions conc It was a pleasure working with Bob & Morgan on my recent lease decision..There was never any pressure and together they answered all my questions concerning my new Ford Escape. I'm very happy with my new Escape and the stress free way in which the Kistler team treated me. I will be back. Thanks, Jeff C. More

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Deceptive & Terrible Customer Service The Sales Process: After being contacted by the dealership to turn in my lease early, I called the dealership with one month to go on my lease and The Sales Process: After being contacted by the dealership to turn in my lease early, I called the dealership with one month to go on my lease and was told that I qualify for the Early Bird Program. I was interested in moving forward and found a car on the lot. After speaking with a sales person, I was quoted a payment on the phone. I called back and questioned the low payment and requested the salesperson verify we were both talking about the same car. I was assured by the sales person that it was because of the rebates that Ford had going on at the time. When I arrived at the dealership to sign the lease I was told by the manager that the sales person had made a mistake and didn't include the necessary taxes etc. Despite my frustration with the misinformation I had received, I decided to move forward because mistakes happen. However, last week I received another unexpected surprise. I was mailed a notice of a missed payment from Ford Credit on the vehicle that I turned in. Ford Credit informed me that vehicle paperwork indicated that this was an early termination and I owed the payment. This was never disclosed by the dealer. During the sales pitch, I was 100% under the impression that I was participating in the early bird termination program as that is what I had discussed with the salesperson. At no time did anyone tell me that I was simply terminating my lease early and would owe my last months payment. Of course, if they had told me that was "the deal" then I would have held on to my car for another month. There was no reason for me to turn in the vehicle early and pay two car payments. Customer Service: I called the dealership and talked to their finance department. They referred me to Bob Rogers. Bob admitted that they should have disclosed that it was an early termination but there was nothing they could do to remedy the situation. Basically, I was stuck paying two car monthly payments. Bob promised he would discuss this matter with his managers. He did not return my call for several days. I called him again and left a message. Maxwell Ohnezeit returned my phone call and said the best he could do to remedy the situation was to put a full tank of gas in my car... As someone who is both in sales and customer service, I am truly appalled my experience at this dealership. Frankly, the sales people at this dealership withheld information to make the sale that day. Service Department: On a side note, their service department is as disorganized as their sales department. Prior to turning in my lease I had some work done on my lease. Despite making an appointment (once by phone and once in person), I was not on their list of customers expected to show up. The first time they sent me home and rescheduled. The second time they were able to squeeze me in once I complained about this having had happened previously. More

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A little rushed I would recommend this dealership. Suggestion: when a customer comes in late in the day as I did, suggest that they come back when there is plenty of I would recommend this dealership. Suggestion: when a customer comes in late in the day as I did, suggest that they come back when there is plenty of time. I felt rushed as if I were imposing. Sonya was very nice and professional. More

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