Bob Vandesande

They maintained excellent communication throughout the repair process as well as performing great service on my vehicle. repair process as well as performing great service on my vehicle. More

by joe.keathley Verified Customer Verified Customer

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Hands down the best service department in not just polk county but all of Central Florida period Ask for Pete conklin in sales as he says let the Sarge take charge!!!! county but all of Central Florida period Ask for Pete conklin in sales as he says let the Sarge take charge!!!! More

by pconklin67 Verified Customer Verified Customer

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Excellent service. Great dealership. Went above and beyond helping us. Only down this was my husband's truck and they put it miy name, when his credit score is better t Great dealership. Went above and beyond helping us. Only down this was my husband's truck and they put it miy name, when his credit score is better then mine More

by GUERRADIANA70 Verified Customer Verified Customer

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My experience with Thunder was great. My salesman was the best. Not aggressive at all. The whole staff was awesome! My salesman was the best. Not aggressive at all. The whole staff was awesome! More

by Jladams75 Verified Customer Verified Customer

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Great place to bring your car. Friendly place and the sarge is a great show Friendly place and the sarge is a great show More

by Atlantis Innovations Verified Customer Verified Customer

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Wonderful experience, I was able to get most of the paperwork done online and was in and out of the dealership quickly. All the employees were very welcoming and friendly. paperwork done online and was in and out of the dealership quickly. All the employees were very welcoming and friendly. More

by tcbroberts Verified Customer Verified Customer

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Came in for a problem with my van that was not properly diagnosed the first time and a week later I was back with the same problem. I originally paid around 4000 dollars for the initial fix. I had my van b diagnosed the first time and a week later I was back with the same problem. I originally paid around 4000 dollars for the initial fix. I had my van back for about a week when the same problem occurred. They then said it was actually a different part that was causing the problem and wanted me to pay an additional 4000 dollars to actually fix the problem. There was a lot of blame put on me for "driving my car a lot of miles". They also tried on multiple occasions to just have me trade in the vehicle and buy a new car through them. On top of everything else, the communication with the service department was terrible and the only time I was able to truly get communication was by constantly calling and having to ask for updates. I would caution anyone to use them for service if it is not a general service concern such as replacing tires or changing oil. More

by sjackson72291 Verified Customer Verified Customer

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Thunder Chrysler has a great environment and staff. They go above and beyond to take care of my vehicle needs. They go above and beyond to take care of my vehicle needs. More

by TSMITH61 Verified Customer Verified Customer

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I took my vehicle to be serviced at the dealership. It was for oil change, tire rotation and diagnosing another non-essential issue. When I left my car I was given no information. The gentleman who che It was for oil change, tire rotation and diagnosing another non-essential issue. When I left my car I was given no information. The gentleman who checked me in was writing my information on the corner of a calendar which should have been my first clue in that this was not going to go well but I figured this systems were down and they would just put the information in when they got them back up. After not hearing anything all day about my vehicle and when I called I was told that the service desk was closed and they didn't know the status of my vehicle. Nowhere did I agree to weave my vehicle overnight, especially when it wasn't going to be just overnight as it was a Saturday and they weren't going to get to it until Monday. It took an hour for them to get a hold of anybody to figure out what was going on and the whole time they're leaving the poor sales manager Bob to deal with their mess . Then they said on Monday that they're currently running two to five business days to have a car diagnosed. That's not even having it completely done. Then one person tells us that the oil change and tire rotation was done and then we call and check with the manager. And no it hasn't even though they had the vehicle all day Saturday. Over the phone the manager appeared to want to speak with us and possibly give an apology for the situation that we went through but pretty much just said it is what it is and review what you want. I understand he's a brand new manager but apologies do go a long way and would have at least would have made me consider another chance. DO NOT GET SERVICED HERE More

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We were late for our appointment and were still greeted with a smile! Service was complete in an hour and they even washed the car. with a smile! Service was complete in an hour and they even washed the car. More

by michaelfiaschetti Verified Customer Verified Customer

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