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Bobbieann Gonzalez
Bobbieann Gonzalez
Director of Customer Relations & CX Coordinator
Phillips Chrysler Jeep Dodge Ram
3440 S Pine Ave
Ocala, FL 34471
18 Reviews
I’m a social, energetic, and compassionate person who genuinely enjoys connecting with others. I believe in leading with kindness, offering a helping hand without judgment whenever I can. To me, kindness is free, and the world could always use a little more of it. Outside of work, I’m a proud wife and mom of three amazing kids. Our family also includes our beloved emotional support animal, an adorable English bulldog who’s very much our “doggy daughter.” We love spending time outdoors together, and I find joy in crafting, cooking, and baking, especially when I can share those moments with the people I love.
Read moreDealership Experience
4 mos
Industry Experience
4 mos
Specialties & Trainings
Bachelor of Applied Science in Business and Organizational Management; HR Specialization. Certified in Business Operations, Business Specialist, & Human Resource Administrator.
18 Reviews
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18 Reviews of Bobbieann Gonzalez
August 06, 2025
Still working out service issues with the professional help from Bobbieann. She has gone over and above communicating with me and the service department getting my concerns addressed. help from Bobbieann. She has gone over and above communicating with me and the service department getting my concerns addressed. More
by Dennis
Other Employees Tagged: Kevin Roberts, CJ Molinelli
July 31, 2025
Great place with friendly staff. Had no problem finding the right vehicle. They went to all lengths to make sure I was satisfied. Thank you Had no problem finding the right vehicle. They went to all lengths to make sure I was satisfied. Thank you More
by Berigonza66
Other Employees Tagged: CJ Molinelli, Zach Bell
July 24, 2025
CJ has gone over and above to ensure our purchase experience has been exceptional. Even after the sale he has helped us out dealing with the service department to get some issues the attention that experience has been exceptional. Even after the sale he has helped us out dealing with the service department to get some issues the attention that was requested. He is very polite and professional in his role as a salesperson. More
by Dennis
Other Employees Tagged: Kevin Roberts, CJ Molinelli
July 17, 2025
BobbieAnn approached me in the Service waiting area in a very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR it took 3 hours to have my oil changed. I wasn’t looking forward to the wait….. The tech had told me an hour, 90 minutes tops. He was true to his word. I can’t remember his name, but I’d like to.recognize him as doing a good job. My check-in took a little while, even though there was no one in line, but he was straight forward. The service techs did a good job listening to the Customer, and we got the needed service completed. I had done my Homework and found out there was a TSB related to the symptoms I was experiencing in my transaxle. At first they tried to charge me $199 to run the diagnostic, then return the $$ when it was diagnosed. I did not accept this solution as I had previously spent 6 years at Chrysler building this 8 Speed Transaxle at the OEM plant(s) in Indiana. I have extensive knowledge of the failure modes, and the simple fix of reflashing the TCM. I would hope that anyone else experiencing this issue would not have been required to pay for it. Period. More
by mmotuliak
July 17, 2025
The dealership really was knowledgeable and curious with our needs. Got us in the truck we needed. Very grateful for them. our needs. Got us in the truck we needed. Very grateful for them. More
by spanish7782
Other Employees Tagged: Michael Stickley, Zach Bell
July 17, 2025
GREAT DEALERSHIP! Can't express how much they helped us figure out the perfect truck for our food trailer needs. Very knowledgeable. Can't express how much they helped us figure out the perfect truck for our food trailer needs. Very knowledgeable. More
by spanish7782
Other Employees Tagged: Michael Stickley, Zach Bell
July 16, 2025
Bobbie Ann helped to make a very annoying service experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. S experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. She called me to find out if it was happy with my experience. Boy did she get an earful! It wasn’t her fault but she listened to me vent and then proceeded to rectify the situation. Within 20 minutes she saw to it that I was back up and running. As a long time business owner an employee like that is invaluable. She is definitely a great asset to your dealership. Jack Ford More
by Floicp
June 24, 2025
Bobbieann contacted me about my warranty and was a pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! More
by RYANKALLINA
Other Employees Tagged: Nathaniel
June 20, 2025
Bobbieann posted that she had posted that she had started a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and saw to it that I got my service appointment! Great Can Do Attitude! More
by Carolemc82
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