Bobby Eskey | Page 56

Competent and quick I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some t I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some time in the café I think it works all away around. More

Helpful 0

Report | Print

Great service Friendly, pleasant and professional service from the first moment that we walked into the building and met Matt, until we walked out of there hours la Friendly, pleasant and professional service from the first moment that we walked into the building and met Matt, until we walked out of there hours later! Everyone that we came in contact with treated us with curtesy and respect. Thank you! More

Helpful 0

Report | Print

Likely not be back for service To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. W To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner. More

Helpful 1

Report | Print

Just check your owner's manual first! I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were re I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were recommended at 40K. Subsequently when I checked the owner's manual the transmission flushing was not due for over 100K more miles and a filter wasn't due for another 40K. Fool me once- next time I will make sure I read the manual and not rely on "Ford Dealer Service recommendation". I should have been informed about what was recommended by the manufacturer. More

Helpful 0

Report | Print

Always above and beyond! I've had a couple good mechanics before, but Columbia Kia reaches 6 stars on every scale!!! From customer service and friendliness, to mechanical ser I've had a couple good mechanics before, but Columbia Kia reaches 6 stars on every scale!!! From customer service and friendliness, to mechanical service and finding/fixing issues, they have always gone the extra mile to make sure I leave as a happy customer. You guys are the best and will have my business for long to come! More

Helpful 0

Report | Print

Quick and helpful. They did my oil change, some diagnosis, and a recall I was unaware of in a timely fashion. They're always helpful, and they always go over the inspect They did my oil change, some diagnosis, and a recall I was unaware of in a timely fashion. They're always helpful, and they always go over the inspection paperwork before I pick up. Great service and friendly staff. More

Helpful 0

Report | Print

service was completed quickly Service was completed within a reasonable timeframe. I was contacted with a potential problem that was been revealed as a result of the scheduled oil Service was completed within a reasonable timeframe. I was contacted with a potential problem that was been revealed as a result of the scheduled oil change, and all the repairs were completed quickly. More

Helpful 0

Report | Print

great place! I have never had a problem while visiting this service center. Their staff is friendly and their waiting area/store is extremely clean and modern! I have never had a problem while visiting this service center. Their staff is friendly and their waiting area/store is extremely clean and modern! More

Helpful 0

Report | Print

Great job I like to thank you and Columbia Ford to do very good job I am very happy that my truck its fixed thank you again I like to thank you and Columbia Ford to do very good job I am very happy that my truck its fixed thank you again More

Helpful 0

Report | Print

friendly, comfortable, .... affordable! It's got alot to a offer. All employees have time for you. And the food is reasonably priced in their restaurant. I would highly recommended their ser It's got alot to a offer. All employees have time for you. And the food is reasonably priced in their restaurant. I would highly recommended their services! More

Helpful 0

Report | Print