Bobby Eskey | Page 66

A word of praise! The service at Columbia Ford in Columbia, CT is always excellent! They are friendly, efficient, competent abd reliable. I highly recommend the ent The service at Columbia Ford in Columbia, CT is always excellent! They are friendly, efficient, competent abd reliable. I highly recommend the entire service staff! More

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always good service, and friendly staff. This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in t This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in the waiting room. After 2 1/2 hrs my car was finally done. I was disappointed that nobody came to tell me it would be longer than 1 1/2 hrs, after 2 hours i had to go ask what was taking so long. This was the first time i have experienced disappointing service, usually the service is excellent and everything is done in the time they say. More

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Great service Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is g Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is great with nice foods to offer and of course complimentary coffee.. Wonderful at Columbia Ford.. It is worth the extra drive.. Sad I didn't buy my truck there I should have instead of my towns local dealer.. My truck is fixed now.. More

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Zero communication with me. Took 5 weeks to get my truck bac Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumpe Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumper to bumper warrantee including electrical and now my rear defrost doesn't work and won't be covered by warranty. Also only had the vehicle for 5 weeks and am expected to pay $100 deductible on repairs when first time I spoke with dealership was 3 weeks after purchase. I will never return here or recommend for any sort of service or vehicle purchasing to anyone I know. More

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fast and pleasant this dealership is pleasant , beautiful and sales people are eager to serve you as a person not a customer and have great attitudes. when I had a slig this dealership is pleasant , beautiful and sales people are eager to serve you as a person not a customer and have great attitudes. when I had a slight problem andy got me into service a nd they fixed it in less than 5 min. great job guys More

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Fustrating Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gea Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gear jerks the car. The guy at the front desk says I just need new tires... Oh and then he mentions I'm 2k miles over warranty... Funny how that works.. Won't buy another vehical from here again! More

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Great as usual Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing surveys. So don't expect me to do this often. Keep up the great worn. Thank you. More

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Great customer service. Took vehicle in for service on time and communicated well about next steps in the diagnostics process. Very willing to accommodate the customer. I've Took vehicle in for service on time and communicated well about next steps in the diagnostics process. Very willing to accommodate the customer. I've been having my pickup serviced here for 2 years and they keep it running great. Bobby has a very easy going way with the customer and is a good listener. More

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my first car repair When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also tha When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also thanks for helping with the rental car and Met Life insurance, too! More

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The service department and your employee Bobby were great. I found the service department to be excellent upon my first visit.I had a few issues with my certified Kia Optimaand that I had bought late in June a I found the service department to be excellent upon my first visit.I had a few issues with my certified Kia Optimaand that I had bought late in June and they were handled quickly and efficiently. The service solved my concerns and the vehicle is now braking properly. I am very satisfied. More

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