Bobby Sternberg | Page 25

First, I want to say that I haven't gotten my Camaro fixed yet; the part is back-ordered however, I wanted to start this review now and will update after my car is actually fixed. My husband noticed o fixed yet; the part is back-ordered however, I wanted to start this review now and will update after my car is actually fixed. My husband noticed on a Tuesday that the drivers side window was grinding and wouldn't go up. He went online to make an appointment (warranty work so have to go to the dealership). The first appointment available was the following Monday. Our window was all the way down, so my husband rigged a piece of cardboard in the window to keep bugs and critters out until we could get it into the dealership. We drop the car on a Monday. The service department stated that the part we needed was back ordered (not sure where they order from, but I looked online today at several parts places, include GM, and they all have parts available for electric windows). I should mention that my husband had to tell them 4 times that it was a 2019 Camaro and not a 2015. I'm not sure why they couldn't put the right year into the computer? I did make my husband call the following day to make sure they ordered the correct part because even when we arrived to pick up the car, they called it a 2015 again. We asked if they could at least get the window up so that we could drive it until the part came in. No, we can't do that; really? My husband and I got home and got the window 3/4 the way up. You can't tell me that they couldn't at least do that. They had the door pulled apart to see what was wrong, they could have lifted the window (I know it can be done; I've read directions on how to do it). Next, when we pick up the car, they tell us the keys are in it. I'm sorry, but I have a $30,000 car, window down, and they leave my keys in the car? Come to find out, they weren't in the car and it took them 10 minutes to find them. The next day, they call and say that we have to pay our deductible. I have to pay for work on my car before the work is even done, or they even have the part? We paid, but that isn't right. I have NEVER paid for anything before I got the product or service completed! If this wasn't warranty work, we would not be going here. I'm not sure why we are being treated this way. This kind of customer service is HORRIBLE!! I only pray that leaving this review won't adversely affect my car getting fixed. We have one of the premium Chevy cars and I don't appreciate being treated like this. We pay a lot of money for that car and I expect to be treated with respect at these dealerships. As I mentioned, my car isn't fixed yet. Once it is, I'll come back and update if it goes better than the initial assessment. I don't know if my husband dealt with any one person in the Service Department so I can't review an actual person. This review is as a whole, for the moment. More

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Bobby, in the service department, went above all expectations on helping me get my Equinox in and taken care of. Thank you, Bobby. expectations on helping me get my Equinox in and taken care of. Thank you, Bobby. More

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Bobby explained everything and helped with the service of my vehicle. Also, he made sure that all the proper updates were offered. my vehicle. Also, he made sure that all the proper updates were offered. More

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Each time I have taken my car to Boniface Hiers for servicing, Bobby has been my assigned service manager. He has consistently done a good job of managing the service and making sure my car was well ta servicing, Bobby has been my assigned service manager. He has consistently done a good job of managing the service and making sure my car was well taken care of. I'm thankful for the work done well! More

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I was there this morning, and the service was prompted and professional. Thanks to all the staff for taking care of my needs. and professional. Thanks to all the staff for taking care of my needs. More

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I was very pleased with the service and happy about how responsive they were in assisting me with my dilemma. I will return for regular service. And recommend them to others! responsive they were in assisting me with my dilemma. I will return for regular service. And recommend them to others! More

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Dealing with Bobby (service department) was fantastic!! He fit me in without an appointment (engine light issue), contacted the warranty company, and got all approvals from the warranty company without me He fit me in without an appointment (engine light issue), contacted the warranty company, and got all approvals from the warranty company without me having to do anything. It’s a holiday week so having this completed so timely was extremely important. Thank you Bobby!!! More

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To start with we have been taking our vehicles there for service for the last couple of years. We have always dealt with the service advisor Bobby and he has always been very helpful and he's also kept us i service for the last couple of years. We have always dealt with the service advisor Bobby and he has always been very helpful and he's also kept us informed on things needed for the vehicles what's under warranty tries to work with us on everything including sometimes even the pricing if available. The staff is always friendly and always there willing to help out no matter what. I had a car emergency I did not have an appointment but yet they still took the time to work with me to see my car and to be able to get it fixed and back on the road within 4 to 5 hours. This is a dealership that always provides friendly service either in the sales department and in the service department I highly recommend Boniface hiers Chevrolet to others that are looking for vehicles because you're always going to get top-notch service. More

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Mhamad did a great job. Got everything that was agreed upon. He even delivered truck on his day off !! upon. He even delivered truck on his day off !! More

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Fast check in.. kept me informed on progress.. Bobby,my service writer Gets an A+ TY! service writer Gets an A+ TY! More

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