Bonnie Gramling
Bonnie Gramling at Mercedes-Benz of Raleigh
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Bonnie Gramling

General Manager

Mercedes-Benz of Raleigh

5607 Capital Blvd
Raleigh, NC 27616

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5.0
71 Reviews
5.0

71 Reviews

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71 Reviews of Bonnie Gramling

October 04, 2023

Dealership Rating
Employee Rating

We have been loyal customers of Mercedes Benz of Raleigh for more than 15 years. More specifically loyal customers of George Brown III. We have always received outstanding customer service from not just Geo More

by Joseph Kelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Brown , Jacob Clark

Oct 04, 2023

Mercedes-Benz of Raleigh responded

Joseph, it's fantastic to know that you've been with us at Mercedes-Benz of Raleigh for over 15 years! We're grateful for your loyalty and we'll make sure George knows how much you appreciate his service. Looking forward to serving you again in the future!

July 18, 2023

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Employee Rating

MB of Raleigh did an amazing job as always ! I am grateful that I had the opportunity to work with George, Jake and Bonnie. They made the car buying experience so easy. They have a customer for More

by Crazyprelude
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Brown , Jake in finance

Jul 18, 2023

Mercedes-Benz of Raleigh responded

Thank you for the amazing review! We're so glad that George, Jake, and Bonnie could provide you with an easy car-buying experience. Mercedes-Benz of Raleigh appreciates your loyalty and looks forward to serving you in the future. Have a great day!

May 30, 2023

Dealership Rating
Employee Rating

Thank you for a great car. I love my car and I was taken good care of. More

by AladdinH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: No name

May 31, 2023

Mercedes-Benz of Raleigh responded

AladdinH, thank you for taking the time to leave your feedback. We apologize for any misunderstanding. We looked into this and discovered that this vehicle was never shown at our store. It was transferred to another dealership before the vehicle was completed through the shop. Unfortunately, because of this, we never had an opportunity to address any concern. If there is anything we can do to better assist you or discuss this matter in more detail, please feel free to contact the General Manager - Bonnie Gramling - (919) 573-5050

May 31, 2023

AladdinH responded

Thank you

Jun 06, 2023

Mercedes-Benz of Raleigh responded

We're delighted to hear that you're loving your new car and that our team at Mercedes-Benz of Raleigh took such great care of you! Thanks for giving us the opportunity to earn your trust. Take care and let us know how we can work with you again in the future!

May 07, 2023

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George Brown is a phenomenon person. He makes buying a Mercedes Benz from Leith an enjoyable. George Brown is very professional and easy to talk too. I have known George for many years. More

by Lewterton5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Brown

May 08, 2023

Mercedes-Benz of Raleigh responded

Joseph, we're thrilled to hear about the wonderful experience you had with George at Mercedes-Benz of Raleigh! We pride ourselves on having a professional and friendly team who are always ready to assist our customers. Thank you so much for taking the time to share your kind words and leave us a five-star review. Until next time!

April 07, 2023

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I wanted a new vehicle but based on several conversations I wasn’t sure it would happen. I stopped in to see George Brown and to my surprise he made it happen. He knew exactly what wanted and I am extremely More

by Soaries3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Brown, John Proctor

Apr 18, 2023

Mercedes-Benz of Raleigh responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with George and the Mercedes-Benz of Raleigh team. Drive safely, and we hope to see you back again down the road!

November 21, 2022

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George was my AMAZING salesperson. He was very attentive to my needs before, during , and after the sale of my new GLS. He was very honest throughout the process and made me feel tha More

by Anwedd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Brown, John Proctor

Nov 22, 2022

Mercedes-Benz of Raleigh responded

We're absolutely thrilled George was the ideal salesperson for you and earned Mercedes-Benz of Raleigh your confidence! Thanks for making the trip to work with us. We look forward to seeing you again down the road!

October 21, 2022

Dealership Rating
Employee Rating

Wonderful experience. George and John were extremely easy to deal with. No pressure. Very fair price. I drove 3 1/2 hours to deal with them and I’m happy I did. Hope to se More

by vetswidow
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Brown, John Proctor

Oct 21, 2022

vetswidow responded

Awesome dealership!

Oct 24, 2022

Mercedes-Benz of Raleigh responded

Thank you so much for the support! We appreciate your business and will pass along your feedback to George and John. Safe travels from all of us at Mercedes-Benz of Raleigh!

June 18, 2022

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Employee Rating

Great customer service. Everyone was very nice. Mr. George greeted me with a smile. Mr. George made sure I had water to drink when I sit down at the desk being that it was s More

by snjcorbett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Brown

Jun 18, 2022

Mercedes-Benz of Raleigh responded

We are thrilled to see that George and the team went above and beyond to make your car-buying experience a great one! Thank you so much for supporting Mercedes-Benz of Raleigh and congrats on your new car!

Jun 18, 2022

snjcorbett responded

Thank you.

May 14, 2022

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Gary, Jake, and the staff are amazing! Gary went above and beyond to provide exceptional customer service. Jake in finance made our experience a great one. I would highly recommend this More

by Prischavez95
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Feldman, Jake

May 16, 2022

Mercedes-Benz of Raleigh responded

Jake, Gary, and the entire Mercedes-Benz of Raleigh team deeply appreciate your glowing review! Thank you so much for supporting Mercedes-Benz of Raleigh and we'll see you next time! Congrats on your new car!

May 12, 2022

Dealership Rating
Employee Rating

George Brown was so good with me over the phone. ..excellent manner. He is the reason that I negotiated my car completely over the phone!! He was patient and came back with figures immediately. He More

by Deryle Carr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Brown, John Proctor

May 13, 2022

Mercedes-Benz of Raleigh responded

Deryle, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with George and the Mercedes-Benz of Raleigh team. Drive safely, and we hope to see you back again down the road!

May 13, 2022

Deryle Carr responded

Salesmen like George Brown should be so appreciated. Clients don't respond to aggressive salesmen, they respond to a salesman who understands their client's needs and who tries to make the whole experience of purchasing a new car to be one of satisfaction.

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