Boyce Rampey | Page 2

Boyce Rampey is always terrific. He keeps us well informed. Always pleasant and helpful. Enjoy working with him. He keeps us well informed. Always pleasant and helpful. Enjoy working with him. More

by RJRICE53 Verified Customer Verified Customer

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I've never had any issues with this dealership until now. the communication was horrible. It took several days to find out what was wrong with my car, and I understand that the service center may ahve been v the communication was horrible. It took several days to find out what was wrong with my car, and I understand that the service center may ahve been very busy, but talking to someone was much more difficult than it should have been. i wish i didn't have to chase down my advisor to hear anything. Even if he didn't have any news, letting a customer know that they haven't been forgotten or ignored would have been appreciated. Additionally, being without a car for a week is difficult and my advisor provided no helpful alternatives. I've had this advisor before and he has been helpful and attentive in the past, but not so much this time. I didn't even see him when I went to pick up my car. Not the best customer service. More

by cyntricethomas Verified Customer Verified Customer

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Everyone was so kind and personable. All were smiling and so very helpful. Very nice service you don’t find much of these days. The personnel made my repair service enjoyable! Highly rec All were smiling and so very helpful. Very nice service you don’t find much of these days. The personnel made my repair service enjoyable! Highly recommend Dick Dyer Mercedes service. More

by Sally Verified Customer Verified Customer

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Quick, professional and great communication. I really enjoyed the walk around video of my vehicle. It displayed honesty and integrity within the service. I will return for my next scheduled main I really enjoyed the walk around video of my vehicle. It displayed honesty and integrity within the service. I will return for my next scheduled maintenance. More

by fchambers90 Verified Customer Verified Customer

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I have been associated with Dick Dyer Mercedes for over 13 years, buying and servicing vehicles. We have developed a great relationship with our service advisor Mr. Boyce Rampey and the service techs. Go 13 years, buying and servicing vehicles. We have developed a great relationship with our service advisor Mr. Boyce Rampey and the service techs. Good Communication between customer and service, courteous handling, upfront information of work necessary and recommended, at reasonable cost. Through years long relationship a trust has been built. More

by RAMAIER.SRIRAM Verified Customer Verified Customer

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The entire team at Dick Dyer Mercedes-Benz is consistently professional and focused on customer satisfaction. consistently professional and focused on customer satisfaction. More

by PTAUTENHAN Verified Customer Verified Customer

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The maintenance service is completed while I am waiting. The advisor also offered a complimentary tire rotation. The was washed at the end of service. Thank you! The advisor also offered a complimentary tire rotation. The was washed at the end of service. Thank you! More

by freeai2001 Verified Customer Verified Customer

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I recently visited the dealership for routine maintenance on my vehicle, and I wanted to take a moment to highlight the exceptional service I consistently receive—especially from Boyce Rampey. Boyce alway on my vehicle, and I wanted to take a moment to highlight the exceptional service I consistently receive—especially from Boyce Rampey. Boyce always goes above and beyond to make sure I fully understand the work being done on my car. He takes the time to clearly explain each recommended service, why it’s needed, and provides a detailed breakdown of the costs involved. That level of transparency and patience makes a big difference and builds a lot of trust. It’s not always easy to find someone who is both knowledgeable and genuinely committed to customer care, but Boyce delivers on both every time. I truly appreciate his professionalism, attention to detail, and willingness to answer any questions without making me feel rushed. Because of this experience, I feel confident bringing my vehicle here for service and would highly recommend this dealership—especially if you have the chance to work with Boyce Rampey. More

by KPICKERING Verified Customer Verified Customer

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Great customer service representation. However this dealership need more auto service maintenance employees to fulfill the large quantity of daily vehicles entering for service. In additio However this dealership need more auto service maintenance employees to fulfill the large quantity of daily vehicles entering for service. In addition please include supplying additional loaners for waiting customers. More

by JAY.HOLMES7749 Verified Customer Verified Customer

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The service center at Dick Dyer's Mercedes-Benz once again took great care of me and my car. Thanks to AJ, Boyce and the service team, the problem was identified and the necessary part was ordered. I wa again took great care of me and my car. Thanks to AJ, Boyce and the service team, the problem was identified and the necessary part was ordered. I was also given a loaner, which made a lengthy shipment time doable. I trust these folks completely. More

by PTAUTENHAN Verified Customer Verified Customer

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