Brad Corona | Page 18

Took my car in and had back within a few hours. Quick and great service! Quick and great service! More

by Logandenae Verified Customer Verified Customer

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Dealership FLOODED my car after doing the 2nd oil change it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows o it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows open! They then tried to vacuum out the water and turned my heater on full blast trying to get it to dry before bringing it to me. They NEVER SAID A WORD! They tried to cover it up and hide it. My seats were saturated in water that my passenger seat alarm was going off and no one was sitting in it. Again, no one bothered to let me know what happened. There is no telling how many of my electronics are wet and will be ruined now. I gave them the keys back and I refuse to drive that car back home. Do not use them. This is absolutely uncalled for, especially for it to be hidden and for me to only find out after waiting 2 hours just to sit down and be soaked!!! Service supervisor put me in a loaner and was not happy, seeing what he can do. At least he tried to help. More

by C Verified Customer Verified Customer

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My service department rep was very helpful. My car was done quickly and in a reasonable time. My car was done quickly and in a reasonable time. More

by scottmcinty Verified Customer Verified Customer

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This dealership has always been servicing our car with knowledge and expertise in a timely manner. knowledge and expertise in a timely manner. More

by SEA.ROSE Verified Customer Verified Customer

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Service department was great. Quick service. I was inFormed the entire way and in and out really quick. Quick service. I was inFormed the entire way and in and out really quick. More

by MBUISSON Verified Customer Verified Customer

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John & Brad handled a warranty issue quickly and professionally. Brad was able to diagnose the problem and had the part replaced the same day. John is professional with everyone who comes into the professionally. Brad was able to diagnose the problem and had the part replaced the same day. John is professional with everyone who comes into the service department. More

by Patrizia Verified Customer Verified Customer

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John in the service department is a fantastic and thorough asset to this dealership. I hope every scheduled service is handled by John! thorough asset to this dealership. I hope every scheduled service is handled by John! More

by colmakeane Verified Customer Verified Customer

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I’ve been using Gay Kia for years for service. Everyone in the service department, is so helpful and friendly, especially John. Everyone in the service department, is so helpful and friendly, especially John. More

by TSOWER Verified Customer Verified Customer

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Always a bad experience with the service department. No customer service skill and never able to complete my request No customer service skill and never able to complete my request More

by CHELSEA Verified Customer Verified Customer

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Oh my gosh, my service was a mess and partially due to the review process which doesnt end. I have received 4 different solicitations for reviews now on the same service event (different review forums fo the review process which doesnt end. I have received 4 different solicitations for reviews now on the same service event (different review forums for some reason) and provided 3 reviews plus this one…..which resulted in 2 callbacks from “the service manager”. The 2nd service manager who called 10 days after the first was angry (at me) about his department not completing the oil service properly. Please stop…sending….reviews….the phone numbers of the managers are 281-337-8345(decent concerned guy), and 281-337-2521 for the angry guy who belittled me for pointing out they didnt reset the oil light. Not a big deal on the oil light until you made me concerned that your anger may possibly be taken out on my wife if she ever brought the car back to the dealership for service. Ps: salesman maintains a high rating, but this review engine wont allow posting without picking a name….and I dont know the service guys name just phone number. More

by markcdouglass Verified Customer Verified Customer

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