Brad Cruickshank | Page 28

Great A++ Service All Around I recently purchased a used Ford Fusion from Matt Nemeth and was pleasantly pleased with the excellent service from start to finish (unlike my last ca I recently purchased a used Ford Fusion from Matt Nemeth and was pleasantly pleased with the excellent service from start to finish (unlike my last car purchase experience from a competitor). The reception, from Catherine at the front door (who addressed me by name days later upon another visit), to meeting and dealing with both Matt, Brad Cruickshank and Nick Palalas during the purchasing decision to dealing with the Sr. Financial Services Manager Carol Buckwald far surpassed my expectations. I must honestly say that the environment is almost family like, very comfortable and non pressured.I would highly recommend Erinwood Ford and Matt Nemeth. Thak you all, Brian More

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Terrible customer service Worst customer service ever, took my car back 3 times and they finally figured out it was a cracked rim that was leaking air but refused to fix it. T Worst customer service ever, took my car back 3 times and they finally figured out it was a cracked rim that was leaking air but refused to fix it. They are great if nothing goes wrong and very unfriendly service staff like you are a burden to them More

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Simply Wow!! We arrived at Erinwood Ford on the last afternoon of a family trip, hoping to go back home that night in a new vehicle. Thanks to Matt, Brad and Robi We arrived at Erinwood Ford on the last afternoon of a family trip, hoping to go back home that night in a new vehicle. Thanks to Matt, Brad and Robin's patience, enthousiasm and commitment we were able to leave, within a few hours, with a truck that we absolutely love! We could not have asked for better service. We highly recommend! Thank you very much! Robert and Michèle Charette More

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I was very happy with the service and had a great experience at Erinwood Ford. I am very apprehensive when purchasing a car but these sales people made it very comfortable with absolutely no pressure experience at Erinwood Ford. I am very apprehensive when purchasing a car but these sales people made it very comfortable with absolutely no pressure. They were very informative when it came down to the details of the vehicule purchased and all the costs so there was no surprises. Brad Cruickshank was the sales representitive who sold me the car and gave me a great deal . He was very professional , educational and as I said made the process so easy. Thanks again Erinwood Ford! More

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What an super car-buying experience! Habib searched for the exact vehicle we were looking for and even though they didn't have it in their huge inventory (we are really picky), they found just what we want the exact vehicle we were looking for and even though they didn't have it in their huge inventory (we are really picky), they found just what we wanted in the colour we requested (2014 Ford Escape SE). They took both of our trades and gave us a fair value for them – they even recovered and cleaned the floor mats from one of our trade vehicles. When we arrived to pick up our new car, they were prepared with all of the paperwork and gave us a walk-thru on all of the great features in our new Escape. We couldn't ask for more! More

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Although there were many bumps in the road during my purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. In fact, Carol Buckwald, the Finance Manager, went well above and beyond in helping me sort out the problems. This included refinancing, service issues and warranty problems. Joe in Service was very helpful in arranging for coverage with my 3rd party warranty company to pay for some major repairs (that should have been addressed prior to delivery, but at least they'll be covered 100%). Brad in Used Car Sales helped arrange for the repair on the remote starter (this was supposed to be done prior to delivery but was delayed and I wasn't advised until the 11th hour, but again it was fixed to my satisfaction). All in all, even though it wasn't a smooth transaction all the way through, they have come through on all their responsibilities as the dealership and I would gladly buy another car from them. Just think they perhaps should do a better job of inspecting cars before delivery, to make sure everything is in order. My sincere thanks to Carol Buckwald. She has been AWESOME to deal with. More

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