Brad Dean

My experience with Genesis of xx. Charles has been extremely disappointing. What started as concerns with my vehicle ultimately became a lesson in how poor customer service can comple Charles has been extremely disappointing. What started as concerns with my vehicle ultimately became a lesson in how poor customer service can completely undermine confidence in both a dealership and a brand. Throughout my time working with the dealership, communication was inconsistent, updates were often delayed, and I frequently had to initiate contact myself just to find out the status of my vehicle or my concerns. Customers should not have to repeatedly call, email, or chase down information. Responsive communication and professionalism should be the standard, especially when dealing with ongoing vehicle issues. The most frustrating part was the way I was treated during the process. Rather than feeling like a valued customer, I often felt dismissed and treated as though I was an inconvenience for asking reasonable questions and requesting updates. Several interactions came across as unprofessional and, at times, outright rude. When a customer has invested a significant amount of money in a premium vehicle and is experiencing recurring concerns, they deserve respect, transparency, and a genuine effort to help. I also worked through Genesis corporate and was disappointed by the overall handling of my case. The communication from my case manager lacked the professionalism and advocacy I expected. The "goodwill" assistance that was ultimately presented would have required me to spend even more money to receive any benefit, which felt less like assistance and more like a sales incentive. A goodwill gesture should meaningfully help a customer who has experienced ongoing issues, not create another financial obligation. What is most concerning is the apparent lack of focus on customer retention. I remained patient, followed the recommended process, gave the dealership and Genesis multiple opportunities to resolve the situation, and attempted to work collaboratively toward a reasonable outcome. Instead, I was left feeling ignored, undervalued, and frustrated. Retaining customer trust should be a priority, but that was not reflected in my experience. Based on the customer service, communication, professionalism, and overall handling of my situation, I cannot recommend Genesis of xx. Charles. My experience has significantly damaged my confidence in both this dealership and the Genesis brand as a whole. More

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They have absolutely dropped the ball on EVERY VISIT and damaged my car.They will only fix it if I agree to not post any negative reviews and I must pull all reviews down that I have already left. damaged my car.They will only fix it if I agree to not post any negative reviews and I must pull all reviews down that I have already left. More

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Super awesome professional and helpful helped my get my truck at an extremely low rate truck at an extremely low rate More

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Everyone at the dealership is so nice, respectful & willing to help with any questions. I’ve stopped in a couple different times, once to have a tire inflated & another because my phone wasn’t synced t willing to help with any questions. I’ve stopped in a couple different times, once to have a tire inflated & another because my phone wasn’t synced to the app. They were so helpful. More

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I have been taking my vehicle here for service and am completely satisfied with entire service team! I will continue using them for all of my service needs. completely satisfied with entire service team! I will continue using them for all of my service needs. More

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Both the Sales department (Andreas Kasa) and Service department (Brad Dean) have provide me with excellent professional engagement and outstanding customer service throughout my buying process and conti department (Brad Dean) have provide me with excellent professional engagement and outstanding customer service throughout my buying process and continue vehicle maintenance. I highly recommend this dealership for anyone looking for a business that truly earns your patronage. More

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I recently purchased a vehicle at Genesis of Saint Charles. The car salesman Milan Venezia, was excellent and providing me with professional, kind, and thorough service throughout the entire purchasin Charles. The car salesman Milan Venezia, was excellent and providing me with professional, kind, and thorough service throughout the entire purchasing process especially when I needed some special issues addressed. I would highly recommend Milan Venezia’s services to anyone wanting to purchase a vehicle from this dealership. More

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I brought my GV80 in for routine service before I headed out of town for vacation. Service was done in and out. So I got my paper work and there was nothing on the sheet about my tires, brakes or rotors. So out of town for vacation. Service was done in and out. So I got my paper work and there was nothing on the sheet about my tires, brakes or rotors. So I called and asked my advisor and he called me back and told me everything was good. My tires didn't need to be replaced until about 45,000 mikes brakes and rotors also. Great so fast forward to a few days later I'm headed to Nashville Saturday morning and I have a blow out at 2 am. Called Genesis service and they called me a tow asap. Well I was stuck on the side of the highway for 5 hours before the tow truck came. Tommy's wrecker service was just as horrible as the dealership. He got there and got my suv lifted and ready to take off and he comes and tells me that he has to drop my car because he has to goto another call. So he drops my car and I wait another 2 hours. He finally comes back to tow me and takes me to Wolfchase dealership in Memphis. Get my right tire replaced. I I make it home safe. The next day Monday morning before I can get to the tire shop I have another blow out and crashed my car. This time it was bad. I'm lucky to be alive and grateful to God that I'm still here. I called and made them aware of this and Mr. Troutman said that the other person he needs to talk to is on vacation but they told me the wrong information. My tires were bald and I should not have left St. Charles Genesis without being informed that I needed to replace my tires. This could have been really bad. So Mr. Troutman says they wanna do something for me and I wait on his call back. Well I never got a call back and when I call Mr. Troutman back he doesn't remember who I am or talking to me. So I go into more details and he said that he's now on vacation and he will talk to Brad. Well I guess my issue is not important enough for anyone to address it immediately so I'll just let everyone know in the mean time make sure the things are being checked and done at this dealership. I could have died because of this accident and for them to just write me off like it's nothing is not acceptable. My truck is in the shop with $6000 worth of damage too it.... the other two wheels on the driver side blew out and my wheels are destroyed.. now my wheels are on back order and I have to wait u til July 25 before I can get my car. I should be going off but I'm trying to stay saved. More

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My experience was phenomenal. Attentive salespeople. Easy Friendly. Fast. Fair trade in The service department is great Attentive salespeople. Easy Friendly. Fast. Fair trade in The service department is great More

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Didn’t purchase here - but they’ve taken me in and treated me way better than the service dept where I purchased my vehicle. I will give St. Charles Genesis and Hyundai my future business next time I treated me way better than the service dept where I purchased my vehicle. I will give St. Charles Genesis and Hyundai my future business next time I buy More

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