Brad Ferris | Page 3

Loving my new sorento Great experience because of great service. Our family is growing and they were able to get us into a sorento that will best fit our family. Great experience because of great service. Our family is growing and they were able to get us into a sorento that will best fit our family. More

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I had checked out your web site on Friday and my wife and I decided to drive into Granbury from Brownwood on Saturday. About 20 minutes out of Granbury, BradFerris gave me a call to follow-up on my web site I decided to drive into Granbury from Brownwood on Saturday. About 20 minutes out of Granbury, BradFerris gave me a call to follow-up on my web site visit. I told him I was heading that way and would arrive in a few minutes. Upon arrival Brad greeted me at the door By Name. I assume Brad was working with another customer because he asked if Marcus could help me, Which was fine. I told Marcus that I was looking for a 2012 or 2013 Soul, but I would like to test drive a 1.6 and a 2.0 so that I would know the differents in performance. He promptly accomadated and during the test drives expland the features of the Soul. He also explaned the discounts that were available. Marcus listens to the customer. I didn't have to repete myself and he didn't waste my time showing me cars that didn't meet my needs. We talked about tradea trade-in. I told him that I had dented my door on my car and that it should be ready by the end of the coming week. But I didn,t drive it down because of body work and I didn't think the dealership would offer what I thought I could sell it for. He explained the Tax savings of a trade-in, which I hadn't realy thought thru. To shorten a long story we did some paperwork and was nicely surprized by the dealerships offer for my trade-in,unseen and trusting me to bring them the car after the repair is completed. The deal was sealed. This was by far the best,easyest new car buy I,ve ever done afterall the paper work was completed, I think at least half the dealership including the owner came by to Thank and congradulate us on our new car purchase. More

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I was very pleased with my experience here. They were all very friendly and quickly understood by needs. I needs great gas mileage and I was on a budget. They helped me to locate a vehicle with really all very friendly and quickly understood by needs. I needs great gas mileage and I was on a budget. They helped me to locate a vehicle with really good gas mileage. The worked with me on pricing and trade in value and we were able to stay within my budget. I would recommend this dealer to my friends and family. Thanks Van Griffith Kia for all of you assistance. More

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Yes I would recommend this dealership. This is our second car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. More

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Very friendly and knowledgeable staff. Price of my new serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I feel very comfortable that Brad and Jay gave me the best deal. I have always dreaded going car shopping but they made it a very pleasant and (SHORT) experience! More

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For 2 years now, I have been telling myself that perhaps I just expected too darned much out of the support surrounding my first brand new car purchase. However, the latest event has finally trumped my thou I just expected too darned much out of the support surrounding my first brand new car purchase. However, the latest event has finally trumped my thoughts of unrealistic expectations. I would like it to be known that I do still love my little Soul. However, I feel that the relationship with the dealership from which I purchased my car has really fallen flat beyond being the channel through which I acquired my car. The moment I walked into the show room for the first time, it was as though everybody was my best friend...then I signed the paperwork, making the purchase official. Since then, these are the less than stellar interactions that immediately come to mind: *There was a mix up in the delivery of my license plates. * I was told that there was no courtesy light in my glove compartment when I called the service department about the intermittent light flash in the passenger floor board area that I suspected was the courtesy lamp. I was told that it could take a day or more to fix the problem & that "the" loaner car was not available. When asked if it was possible to get a phone call when the loaner was available, the call never came. Whenever I called about the status of the wait, I got the impression that I was an inconvenience. With concerns about my new car catching fire due to an electrical short, I got a bit more insistent that something needed to happen to get my car repaired & since I had only purchased the one car from Van Griffith, I had no back-up vehicle to rely on. Oh, and it turned out that I DO have a courtesy lamp...because imagine my "amusement" when I discovered the tech specs underneath my passenger seat... * I asked about why their policies are so different from most other dealerships who return your car after service with a wash & vacuum because they seem to have pride in the product that our vehicles represent (not to mention that the dealership name is proudly displayed on the vehicle!). Oh, and also, some dealerships offer free oil changes, etc. when you purchase from them. To which the reply was, "We do not have the facilities." ??? * I tried to redeem a coupon for a free wash, pulled from the website, only to be told, "We don't have a car wash." * And now, the latest...because of the recent ice storms we have been experiencing lately, I had occasion to use my windshield washer...only to find out that the last time I brought it in to Van Griffith for service, the fluid top-off meant filling my reservoir with water instead of wiper fluid. Which I discovered as I was going down the road. Imagine my surprise! Thank Heavens the sudden ice sheet that developed did not result in an accident!!! This has given me pause to wonder if some of the other little oddities (occasional rough idle, strange noises, ammonia smell from the a/c, intermittent ghosts) may be a result of the service done. I did voice my concerns to my salesman in the beginning and he assured me that all I needed to do was look him up whenever I came in & he would personally see to it that I was properly taken care of. Well, it is kinda hard to deal with a salesman who never seems to be there when you come in. And these are some of the reasons that I have decided to take my future business to a different dealership. I no longer feel as comfortable or SAFE in my car after the business dealings experienced at Van Griffith Kia. I must say that this really comes as a huge disappointment when talking about a major purchase. In the beginning, I could only say good things about how the purchase went. Now, sadly, when asked, I can only comment to the personal experiences received since the finalization of the purchase. I will choose more wisely when I get ready to make my next purchase and most especially when it comes to making recommendations for a good dealership. More

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I had a 2011 Navgtor that I was trading in. I was a lit upside down but knew what I had to have to make a deal. I had already been to the Ford dealer. I knew what I wanted in a car an the payment I wanted upside down but knew what I had to have to make a deal. I had already been to the Ford dealer. I knew what I wanted in a car an the payment I wanted to achieve . I had already lookVan Griffthin up to see what their rating was on sales & service both which are very important to me an they had a five star rating is why I chose to go there in the first place ! Ii must say they certainly lived up to it! I feel That I made a great deal with them, I was able to get all the things I wanted at the price I needed. Everyone there is very friendly an helpful! I am looking forward to a long working relationship with this dealer an would highly recommend them! Cyd Lane More

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I was told by a friend of my husbands,who recently purchased a vehicle from your dealership that they had wonderful service and was able to deal greatly with you. Therefore me and my husband drove dow purchased a vehicle from your dealership that they had wonderful service and was able to deal greatly with you. Therefore me and my husband drove down to your dealership from Gustine, Texas about 60 miles away just to try. We were greatly impressed on the way all of your staff especially Marcus Chavez and Brad Ferris and Jim Dollins. Marcus made us feel right at home and was able to find us a vehicle that fit our needs perfectly. Brad was able to process our applications even before we arrived at the dealership which made everything flow perfectly. Jim Dollins was able to get us great financing even tho we had less then perfect credit. Thank you for all your help with our purchase so far we are well pleased with our vehicle it is my dream car. Thank you again and God Bless you all for your wonderful help. More

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I went to the dealership not even sure I would purchase a car but, after getting there I quickly changed my mind. My salesman Bill Cruse was outstanding as was Jim Dollins the finance director. There were car but, after getting there I quickly changed my mind. My salesman Bill Cruse was outstanding as was Jim Dollins the finance director. There were no sales games just straight information about my options. I would certainly buy another car from them and would recommend anyone I know to try out this dealership. More

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I was pre-approved online, they had my paperwork ready when I arrived-it was a very quick and exciting process. They even showed me how to use all of the amazing technology in my new car. The staff were when I arrived-it was a very quick and exciting process. They even showed me how to use all of the amazing technology in my new car. The staff were friendly and as excited as I was about my new car purchase. I would definitely buy a car from them again. More

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