Brad Ferris | Page 5

My wife recently purchased a new 2013 Kia Sorento from Van Griffith. We sent out 7 requests to different Kia Dealers with the exact description of the vehicle we purchased through Van Griffith. Two respo Van Griffith. We sent out 7 requests to different Kia Dealers with the exact description of the vehicle we purchased through Van Griffith. Two responses requested a call to advise what vehicle we would be interested in. Three dealers never responded with one of our local dealers not even returning our call on top of the request. One said the vehicle was not available. Brad Ferris not only responded, secured the vehicle, started the credit process and gave us a more than acceptable price all within a couple of days. We were very impressed with the way the process started only to be overwhelmed by the customer service given to us by the staff. We were greeted by Dawn Law as if she has known us all of our lives. She explained Brad was out for the day and Jimmy Carden would assist us through the process. Jimmy showed us the vehicle verifying it was exactly what we wanted, answered all of our questions and then introduced us to Jim Dollins the finance manager. My wife and I dread finance managers with the hard up sales and the length it takes to complete the process. Jim made us feel like we were dealing with our favorite family members, just a very pleasant experience and it was short and sweet. Brad stopped in during this process thanked us for our business on his day off. Jimmy Carden then took ample time to explain all the features, buttons etc to us even paring my wife's cell phone. Customer service, friendliness, quality not only of the vehicle but of their staff can't be rated higher. It was worth the 150 each way drive and knowing how this went we wouldn't hesitate for a second driving twice that distance. With Van Griffith having filled the tank we were back on the road to Lake Texoma. Thanks to all the staff for everything. Bill & Mary More

Report | Print

This dealership and it's employees are like a breath of fresh air after prior experiences with other dealers. Brad was very nice on the phone and had our information ready when we arrived with a great sale fresh air after prior experiences with other dealers. Brad was very nice on the phone and had our information ready when we arrived with a great sales person ready and waiting to take of us a late afternoon. One of the details we wanted not on the vehicle was done for us in the time promised. When we arrived back at home we had another question and Eddy was more than happy to answer and solve our problem. Thank you! More

Report | Print

My husband and I planned to spend the day looking at cars at various dealerships. Our first stop was Van Griffith, and we left with a new Optima! This was by far the BEST car buying experience we have ever h at various dealerships. Our first stop was Van Griffith, and we left with a new Optima! This was by far the BEST car buying experience we have ever had! Juan was extremely knowledgable about the car and all of its features, and Brad was super efficient and knowledgable at the financing part of the deal! We were super impressed at the level of service we received! Thank you, we will refer to Van Griffith! More

Report | Print

My family and I have purchased 5 or so Kias from this dealership. I stopped in to ask a question on Saturday and ended up with my 6th purchase from Van Griffith Kia a used one this time! The staff is alw dealership. I stopped in to ask a question on Saturday and ended up with my 6th purchase from Van Griffith Kia a used one this time! The staff is always kind and courteous and remember what I have purchased in the past.The service staff is always wonderful and timely. They don't add a bunch of stuff I don't need on to my service repair. The Kias in general have been great cars and I love the 100,00 mile warranty. I have run the mileage out on all of the Kias that I have purchased. I love my current Kia Sorento and will probably keep it when I buy my 2013 Kia Sorento from the Van Griffith Crew. More

Report | Print

I had done my research online on all the Kia Dealers in the DFW metroplex and after reviewing and reading all the customer reveiws, I decided to go with Van Griffith Kia and I do not regret that decision a the DFW metroplex and after reviewing and reading all the customer reveiws, I decided to go with Van Griffith Kia and I do not regret that decision at all. Eddy met us outside and let Brad know we were there. The only disappointing moment came when they told me there was not an Exclaim available within a 4 state area. I asked what they could come close to in the Plus. Within a few minutes they drove one up in the color I wanted. Yes, it didm't come with everything the Exclaim would have but it did have everything I wanted plus a few extras and the cost was less than the Exclaim. I already had my fiancing through my bank at what I thought was a very sweet APR. They asked if they could beat it, would I fiance through them. They were able to beat it by more than 1%. Needless to say I took it and was happy that I let them check. I also picked up some rain guards for the doors from them and Eddy was nice enough to install them for me. Would I recommend them? Absolutely!!! More

Report | Print

We drove from Eastland to Granbury just to buy a 2006 Kia from this dealership. They have the BEST website, it had all the information we needed to make our decision right from our home. Brad Ferris always a from this dealership. They have the BEST website, it had all the information we needed to make our decision right from our home. Brad Ferris always answered our emails quickly. His personality came right through the written word (it was good!). Upon arrival we were greeted by Jim Dollins who has the patience and knowledge to describe simply everything on the Kia's. I have to admit that our favorite person was Jim Dollins. He's a fisherman, as is my husband, they bonded! I don't like to use the internet too much, but it was a great experience shopping online at your dealership. Thank you for our fantastic car! More

Report | Print

My wife and I recently purchased a Kia Soul from Van Griffith. I must say enthusiastically that the courtesy, hospitality and methods of service is not exceeded or even matched by any other that I ha Griffith. I must say enthusiastically that the courtesy, hospitality and methods of service is not exceeded or even matched by any other that I have ever experienced. A high 5 and 5 gold stars to the "Best In The West"...Van Griffith Kia. Gary Crouch More

Report | Print

Van Griffith Kia had what I wanted at a reasonable and expected price. Transaction went smooth as silk. I'd recommend them to anyone! It was worth the trip from Plano. expected price. Transaction went smooth as silk. I'd recommend them to anyone! It was worth the trip from Plano. More

Report | Print

This was by far the best car buying experience that we have had.Everyone was friendly and very helpful at getting us the car that we wanted. I am already telling family and friends that this is the place have had.Everyone was friendly and very helpful at getting us the car that we wanted. I am already telling family and friends that this is the place to go when looking for their next car. More

Report | Print

We recommend that anybody that wants a great car buying experience, use you guys. Joey did a very good job getting us in a new Sportage. Everyone was so nice and friendly it was a stress free day. Thank yo experience, use you guys. Joey did a very good job getting us in a new Sportage. Everyone was so nice and friendly it was a stress free day. Thank you Joey, Jim and Brad, we love our new Sportage. More

Report | Print