Brad Harloff | Page 8

Purchase of Used Vehicle Just like Ryan Chev's Service Department and the great service they provided I would like to give Jake Jacobsen compliments on the excellent service h Just like Ryan Chev's Service Department and the great service they provided I would like to give Jake Jacobsen compliments on the excellent service he provided in the purchase of our new used vehicle. He is a very good communicator, answered all of our questions promptly and provided us with a very good deal on our purchase. Thank you Jake! More

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another good experience Very happy again with the speedy service for my oil change. Brad is the best is always nice and goes out of the way to help me. The other people there Very happy again with the speedy service for my oil change. Brad is the best is always nice and goes out of the way to help me. The other people there were nice as well. See you next time More

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On Thursday evening, I came out and my Chevrolet Impala had lights flashing that said I needed to " Service Stabilitrak". This had never happened before and I wasn't sure what to do. As I drove home my c had lights flashing that said I needed to " Service Stabilitrak". This had never happened before and I wasn't sure what to do. As I drove home my car was also flashing that I was losing power. I was not able to drive over 30 miles per hour on the way to Buffalo. I was hoping to make it to Ryan's where I had purchased the car. I got to Ryan's at 7:40 and Brad Harloff, Service Manager, told me that my problems were due to the extreme cold weather. He also gave me a courtesy car to drive home that night. He told me to call him in the morning. When I called him the next morning and he gave me the bad news that it would cost over $500 to fix the car, I told him that couldn't afford that much. He worked with me on the price and waived the diagnostic fee. My car was fixed by noon on Friday. Brad called me to let me know the car was repaired and I picked it up on Friday night. Brad Harloff was very courteous and did exactly what he said he would do and waived the diagnostic fee. My car is fixed now and driving fine. More

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Always politely greeted. Trust that everything is thoroughly done in a neat and timely manner. I drive 20 miles to Ryan to have my SUV serviced, and have been a loyal customer for 11 years. JL thoroughly done in a neat and timely manner. I drive 20 miles to Ryan to have my SUV serviced, and have been a loyal customer for 11 years. JL More

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The service was excellent and efficient! All service being done on the vehicle was explained in a way that was understandable. I had additional questions and Brad took me to my car to show me with the being done on the vehicle was explained in a way that was understandable. I had additional questions and Brad took me to my car to show me with the maintenance worker the answer to my additional questions. I have never had a bad experience at the dealership. The service is always outstanding and the workers are friendly! More

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I was in for a oil change. The team at ryan did a I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. More

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"after purchase" service at Ryan is stellar. The folks in the shop take obvious pride in providing top-notch service. They not only provide requested service but go the extra mile to ensure that The folks in the shop take obvious pride in providing top-notch service. They not only provide requested service but go the extra mile to ensure that other items are checked and addressed to ensure safety and good operability. Awesome! Thanks, More

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Unfortunately I do not know the names of all of the individuals who serviced my truck. I do know however that I have been bringing my Ford trucks to Ryan's Chev for several years to get the best custo individuals who serviced my truck. I do know however that I have been bringing my Ford trucks to Ryan's Chev for several years to get the best customer service around. Ryan's always has friendly and knowledgeable service people working and I feel they are honest and reliable. If servicing my vehicles here cost more than other places, I would still come because I place customer service at the top of my list for where I spend my money, but the prices here are in line with other dealerships. Thank you Ryan's Service Team for always providing top notch Customer Service! Rick Henne More

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