Brad Knudson | Page 3

1. Open and clear communication from everyone involved in the process - sales, finance and scheduling. Sales consultant responded quickly to all questions and messages/emails. 2. Even other staff at the d the process - sales, finance and scheduling. Sales consultant responded quickly to all questions and messages/emails. 2. Even other staff at the dealership we interacted only briefly with were promptly attentive and helpful. 3. Luther Burnsville VW's up-front 'Fair Value' price was quite competitive compared to other Twin Cities dealerships and took away the stress of haggling. 4. NO pressure-tactics from any of the sales or finance staff. 4. Clean and bright dealership. More

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Top notch customer service! I always have a good experience when I bring my vehicle in for service. Brad and staff are super knowledgeable and friendly. I always have a good experience when I bring my vehicle in for service. Brad and staff are super knowledgeable and friendly. More

by LukeB Verified Customer Verified Customer

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Great service, very good communication, and very quick. They also text updates so you are never left wondering when your car will be done They also text updates so you are never left wondering when your car will be done More

by ERIKBREKKE33 Verified Customer Verified Customer

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I felt slighted because I saw and heard them offer other customers a coupon for a free car wash and all they told me was that they were not doing car washes today. I was under the impression that they wer customers a coupon for a free car wash and all they told me was that they were not doing car washes today. I was under the impression that they were not doing car washes because of the weather, but why did they not offer me a coupon for a car wash? I don't want to rate the people who I worked with because I did not talk to most of them. So I'll say average for all of them. More

by SANDYSNYDER2 Verified Customer Verified Customer

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The staff are always helpful, approachable and efficient. I also find it easy to get help with an issue day off. Most appreciated when something needs immediate attention. I also find it easy to get help with an issue day off. Most appreciated when something needs immediate attention. More

by Steve S Verified Customer Verified Customer

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Adam is a great service advise to work with. Thank you Adam for you marvelous work Thank you Adam for you marvelous work More

by Pat Verified Customer Verified Customer

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I had recall services performed on my ID4. They picked up my car, completed the services and return it promptly. They also gave me a loaner car since the service took more than a day. They kep They picked up my car, completed the services and return it promptly. They also gave me a loaner car since the service took more than a day. They kept me informed throughout the Process. Perfect!! More

by Vinay.Dhavala Verified Customer Verified Customer

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Did the job asked on time, and provided advice without pressure. Provided additional inspections free of charge and helped inform me of additional issues to keep an eye on. This was my first experience at pressure. Provided additional inspections free of charge and helped inform me of additional issues to keep an eye on. This was my first experience at this service department, and they earned my trust. More

by JackBear808 Verified Customer Verified Customer

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Excellent and personal service! Very easy to schedule. Writing 15 words is a bit annoying. Very easy to schedule. Writing 15 words is a bit annoying. More

by mjalexander210 Verified Customer Verified Customer

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The people here are amazing. They are always so nice to me when I come in. They are always so nice to me when I come in. More

by JFRENCH620 Verified Customer Verified Customer

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