Brad Osborne
Brad Osborne at Freeport Ford

Brad Osborne

Service Advisor

Freeport Ford

555 W Meadows Dr
Freeport, IL 61032

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of Brad Osborne

February 10, 2026

Dealership Rating
Employee Rating

They are always respectful, friendly and fair. I like Brad and the other service writers. More

by sgtsluggo2084
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

January 29, 2026

Dealership Rating
Employee Rating

Excellent work and very friendly people I love the points that you can use for everything you need to oil change and other stuff More

by Ramjet
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

January 27, 2026

Dealership Rating
Employee Rating

Everything went great Well I think I will recommend the service department to anyone that asks me and if they are looking for a good service department More

by randywillhite39
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

January 25, 2026

Dealership Rating
Employee Rating

Good. They kept me updated on my part order and took care of my problem. More

by sandee420
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

Jan 25, 2026

sandee420 responded

They keep me updated on my part order and took care of my problem.

January 24, 2026

Dealership Rating
Employee Rating

Everything is always timely. They fulfill their coupons when presented giving me less of a bill. An enjoyable experience. More

by mcoy1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Dreesen, David Flaningam

January 23, 2026

Dealership Rating
Employee Rating

Everyone is nice. My oil was changed quickly. I also love that I can sit and watch TV while I wait. More

by LAURAWANKE81
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

January 20, 2026

Dealership Rating
Employee Rating

I was satisfied with the service department. They answered my questions and explained the issues clearly. More

by PAULRAMPENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Blum

January 17, 2026

Dealership Rating
Employee Rating

Brad never communicated to me that my vehicle was going to take 2 days. They already had the parts needed for the recall... That is another story. More

by codeanyo
Service Time
Service Communication
Recommend Dealer
No

January 16, 2026

Dealership Rating
Employee Rating

Professional, courteous, competent Brad took care of my issue and even sent out a replacement piece to my out of state address. Great Ford service I've come to expect at other locations. More

by Jon.maruszewski
Recommend Dealer
Yes

Other Employees Tagged: Brad Osborne

January 16, 2026

Dealership Rating
Employee Rating

Brad was quick easy to work with and we really appreciate the great customer service More

by johncn4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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