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Brad Osborne
109 Reviews
109 Reviews
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109 Reviews of Brad Osborne
September 25, 2025
Very unprofessional. I was told to call Ford directly and after doing so was told to bring truck back to dealership. Tim Twait talked to your service man, I think his nam I was told to call Ford directly and after doing so was told to bring truck back to dealership. Tim Twait talked to your service man, I think his name was Steve and while they were on my phone it seemed like i was a problem and each person was flexing their position leaving me in odd spot. Service desk made me feel like i did something wrong by going above his head and i just did what he told me. I never got answers as to what i should do so reached back out and Tim told me to drive back to Ford or he couldn’t do anything. I reminded him lead spring is sheared in 2 but he said nothing could be done unless vehicle was there. He also stated Ford should be able to take care of me. After leaving it there 3 days i finally get called and told they would cover around 500. Leaving me 700 to take care of. I started tires were shot because of this so basically gonna end up costing me 1700+ for gaulty ford leaf spring. My truck has not towed one thing and the heaviest thing in the back has been a couple bags of dog food. It has not seen anything other than paved roads and been pretty much babied from day one. Then after sitting out all weekend i go to pick up and the doors were left unlocked!! Needles to say i was very upset. I have owned Ford since 1978 but will say after this experience this will be the last one ever. I will be telling everyone how well you stood behind your “crap” And discourage anyone from buying Ford products very adimately. . More
by James
Verified Customer
September 18, 2025
Fast, friendly and reliable. I’m always treated well by the employees and my service needs are well handled. I’m always treated well by the employees and my service needs are well handled. More
by sgtsluggo2084
Other Employees Tagged: Andrew Cazares, Steve Dreesen, David Flaningam
September 16, 2025
They don't seem to concerned for my issues. They don't seem too concerned for the issues that I've been having. I have a sta bar disconnect error that has been ongoing for over 6 months. When I They don't seem too concerned for the issues that I've been having. I have a sta bar disconnect error that has been ongoing for over 6 months. When I took my Bronco in to get the electrical working at my reciever, they caused cosmetic damage to the plastic panels in the cargo area. Everyone knows that you can't even look at that plastic without scratching it. They didn't care about that though. Someone has told me that they would look up the part numbers and try to order them. Brad acts like he doesn't know anything about that conversation. More
by Captaintoepfer
Other Employees Tagged: Brad Osborne
September 12, 2025
All of my repairs/ services have been done in a timely manner and all mistakes were corrected immediately manner and all mistakes were corrected immediately More
by Makiah S
Other Employees Tagged: Andrew Cazares, Chuck Robinson, Steve Dreesen, David Flaningam
September 09, 2025
Have always received prompt courteous service. Work is done in a timely manner and always informed on what has been done. Work is done in a timely manner and always informed on what has been done. More
by lkennis123
Other Employees Tagged: Chuck Robinson
September 03, 2025
First impression, the customer waiting area could use some new furniture. The service department did a great job replacing my cars bad tire pressure sensors. some new furniture. The service department did a great job replacing my cars bad tire pressure sensors. More
by mrobertson2351
Other Employees Tagged: Steve Dreesen, David Flaningam
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