Brad Pier | Page 7

The car we bought had been scuffed in the parking lot at some point between the time that we test drove it and when we came to pick it up. When we made the dealership aware of the problem, they brought it i some point between the time that we test drove it and when we came to pick it up. When we made the dealership aware of the problem, they brought it in and totally repainted the quarter panel so that it looks brand new again. They went above and beyond to fix the problem. They also provided a loaner car while the vehicle we purchased was being fixed. We came back recently and purchased an extended warranty because we intend to keep the car for a long time. We love the car and think we got a great vehicle for the price we paid. More

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This was the 2nd purchase from this Ed Martin location (15 total purchases from other Ed Martin dealerships) Brad, Zach, Tyler, and Casey made it happen again! I will definitely be back when it is time fo (15 total purchases from other Ed Martin dealerships) Brad, Zach, Tyler, and Casey made it happen again! I will definitely be back when it is time for another purchase. Thank you guys for everything. More

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I have waited for weeks now after I discovered the camera didnt work after I had my car for 2 days. Pure lack of communication. Refusal to return calls. No service. Told after a few weeks it would be 30 days didnt work after I had my car for 2 days. Pure lack of communication. Refusal to return calls. No service. Told after a few weeks it would be 30 days (MORE) before they would even look at it. At this point with my notification to them was within 48 hours. I have asked what my options are 4 times and I have been ignored. Brad will not discuss this with me. By the time service rolls around, I will be stuck with a car I dont want. I know this is a used car but quick notification was given and here I am still waiting for a call (I think I'm 3 weeks in now but need to review dates). No communication is what I hate the most. I've discussed with other dealerships now and even they tell me this is very disrespectful. Im very unhappy. Of I had bought a brand new car and been a male, I do not believe this would be happening. More

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This 2020 Chevrolet Trax was the 3rd vehicle our family has from Ed Martin Buick GMC. We have been satisfied every time we have purchased there. Arthur Gwion was very helpful. This particular car was my 25 has from Ed Martin Buick GMC. We have been satisfied every time we have purchased there. Arthur Gwion was very helpful. This particular car was my 25yr old son's first car he purchased on his own after 6 years of college. Art made it a pleasant and memorable event. The finance mgr, Casey Price, was also patient and helpful in explaining the various documents that needed to be signed. All in all, a good experience. More

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Very customer oriented. Super helpful and quick to the point. Brad and John were great to work with and helped me get what I wanted and where I needed to be. Super helpful and quick to the point. Brad and John were great to work with and helped me get what I wanted and where I needed to be. More

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Arthur was a solid & genuine rep. to work with. Also appreciate the team at Ed Martin. to work with. Also appreciate the team at Ed Martin. More

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Outstanding, responsive customer service. No surprises. No games. All questions answered patiently and clearly. Excellent! No surprises. No games. All questions answered patiently and clearly. Excellent! More

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Fantastic customer service by Arthur, Brad and Keith. We’ve bought 4 or 5 cars in the last couple of years from this store and we’ve never had anything but an excellent experience. Be patient when you g We’ve bought 4 or 5 cars in the last couple of years from this store and we’ve never had anything but an excellent experience. Be patient when you go. They’re busy. Turns out we’re not the only ones who like to buy their cars here. But they’re working hard and multi-tasking well so that everyone is treated with respect and dignity. More

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I recently purchased a GMC Yukon XL from Brad Pier at Ed Martin. Brad was very helpful during the process. I would highly recommend Ed Martin Buick GMC in Carmel, IN. Martin. Brad was very helpful during the process. I would highly recommend Ed Martin Buick GMC in Carmel, IN. More

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This dealership did everything right. From communicating with us to the actual buying experience it all exceeded our expectations. From communicating with us to the actual buying experience it all exceeded our expectations. More

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