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Ed Martin Buick GMC

4.6

166 Lifetime Reviews

9896 N Michigan Rd, Carmel, Indiana 46032
Call (317) 872-9896

Top Reviewed Employees

 Bryan  Coup, Sales and Leasing Consultant 	, Ed Martin Buick GMC

Bryan Coup

Sales and Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug  Edmundson, Finance Manager, Ed Martin Buick GMC

Doug Edmundson

Finance Manager
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Lewis, Finance Manager, Ed Martin Buick GMC

Todd Lewis

Finance Manager
4.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zach  Frutiger, General Manager, Ed Martin Buick GMC

Zach Frutiger

General Manager
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

January 02, 2019

"Do not buy a vehicle here"

- Carley

Do not buy from Ed Martin. We bought a vehicle from them only to find a multitude of problems with it after signing the paperwork. When we test drove the vehicle, everything seemed fine except it needed a new radiator and the tires needed balanced. We were persuaded to sign the paperwork to purchase the vehicle and told that we could pick it up the next day. When we drove over two hours to pick up the vehicle the next day, we test drove the vehicle to confirm that the radiator and tire alignment had been completed properly. During the test drive, we noticed a whining noise in 4 wheel drive. We expressed our concerns to the used car manager, who told us they would check it out and deliver the vehicle to us the next day. Two days later, the driver arrived with the vehicle. The service manager said that they thought the sound was normal, but would pay to have it inspected by the Ford dealership in our town. The driver also mentioned that the tire light came on in the vehicle while driving it to us. He stated that he called the service manager and was told that whatever was wrong with the tire light would be fixed. After getting the vehicle inspected, we discovered that two of the tires did not have enough air in them, which was causing the all wheel drive whining sound. We were also informed that the tires were over five years old and dry rotted, making them unsafe to drive on. Our local shop also noted that the alignment was off, which we were told was already done. The oil pan is leaking, as well as the exhaust manifold. When we contacted the dealership to expressed concern regarding the unsafe tires, they told us that we were wrong and that “Tire safety is a matter of opinion.” Their demeanor was completely different than when we took possession of the vehicle. They had promised that whatever was wrong with the tires would be corrected, which was obviously an outright lie since they are now refusing to correct the issue. I feel that the employees at this dealership did everything they could to get us to buy a vehicle from them and as soon as we took possession, they treated us like we were an annoyance.

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Employees Worked With

Natalie Clark
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Gilliam
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Kashman
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

December 15, 2018

"Everyone was polite and friendly while making a sale."

- 2007 gmc

Once you leave and it is a done deal. Phone calls with a promise to call back, never happens. It's as if they just don't care, nor any interest of trading back.in the purchased.vehicle. it's like buying and then can't use it...example. .buy a boat, but you can't put it in the water! Bought a RV conversion van for traveling but unknowingly it's restricted by lender.on.where you.can go. Buyer beware read the fine.print prior to purchasing if financed. I didn't insist on it. My mistake. I trusted the dealership.

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Employees Worked With

Erick Bradford
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zach Frutiger
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

November 30, 2018

"Fast, Great buying experience!! "

- Country Girl

My salesman, Austin Overley, was very friendly and helpful with showing me how to operate the GMC intellilink system. The buying experience was fast and friendly.

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Employees Worked With

Austin Overley

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Amenities

  • Free Loaner Cars
  • Automated Car Wash
  • After Hours Drop-Off
  • Shuttle Service
  • Express Service
  • Children's Play Room
  • Customer Lounge Area