Brad Ross | Page 7

Wonderful to deal with. Brad is responsive and to the point w new sales. This is my third truck leasing from him. Brad is responsive and to the point w new sales. This is my third truck leasing from him. More

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Good communication, updates and the repair my keep needed was taken care of. Very happy! was taken care of. Very happy! More

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So easy to buy a car. A few text messages and picking up a jeep tomorrow. A few text messages and picking up a jeep tomorrow. More

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They go above and beyond for their customers at David. They are for the customer and what the customer wants. I did everything from start to finish over the phone from my bed sick with the flu and the tea They are for the customer and what the customer wants. I did everything from start to finish over the phone from my bed sick with the flu and the team that helped me was awesome. The next day my new car was delivered to me and there was no problem at any point. By far the easiest process buying a car I ever experienced. I will NEVER go anywhere else for cars for me and my family. More

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Brad was great. I couldn’t” be happier with my new Jeep. I would recommend to a friend or coworkers. I couldn’t” be happier with my new Jeep. I would recommend to a friend or coworkers. More

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I can't believe the dealership keeps sending me messages to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I called the dealer on Monday 11/20 and was told the sales person wasn't there but I could leave a message. I stated to the person that I had 3 issues. 1. The heat vents don't change. No matter what the setting the air continues to blow from all of the vents. 2. There is a knocking sound that I hear randomly. 3. Did they find a "Halo" in the car I traded? I was told "I will let him know". The next day I received a text from the sales person asking if he could have a copy of my new insurance cards. I sent the cards with a reply "did you get my message from yesterday?" He said yes, he tried to call that morning. I stated that I could call him back during my break. When I called he wasn't available. I waited a bit because I was not ready to accept that this dealer is this bad. The noise got worse and I took the car to the dealer. The service department looked at it and told me there was underside damage and it looks like I hit a curb. Uh, no, I have not hit anything. The service director proceeded to insinuate that the damage was something I had done. I explained that I had not hit anything, the car has been driven by only me, so it is not something I have done. It had to have been there when I bought it. I explained that 2 days after I bought the car I heard a knocking sound. It was a Saturday so I called on Monday and left a message about the knocking sound. The sales person was not available and so on. Now they are giving me the run around because it’s his word against mine and they doing a whole lot of “I’ll call you back” and “we’ll get this resolved” without an actual resolution. The short version they sold me a damaged car and are trying to place blame someplace else. I then did a little more research on the car and pulled a carfax and VIN history report. I found the car was in an accident, failed a DMV inspection, was a fleet car and sold at an auction. When I presented the information I found only then were they amicable to fix the car. I picked the car up on a thursday and took it back on Saturday. It is still rattling. I was told that is normal. They can't find anything wrong with the car. The ironic part is the 2 loaners I drove which were the same model and one the same year don't rattle on acceleration and don't rattle when the engine downshifts during a stop. Yet, this one does and "it's normal". I reached out to the owner and their fix was a 2 year warrantee and 2 months payments. That did not fix the problem. Fast forward to now the car still has the rattling sound and I found when it snowed that the trim around the rear window is warped. It does not lay flush on the car all the way around. I paid for a certified pre-owned and the car is far from that. I also find it hard to believe that no one knew the history of that car so I assume they knowingly sold me a damaged vehicle passed off as certified. More

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Great interpersonal relationship with customers. ..friendly environment...willing to help and listen to customer's concerns and questions ..friendly environment...willing to help and listen to customer's concerns and questions More

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Brad was super helpful during this whole process! He answered all of my questions and ultimately helped me to make the right decision for my situation! He answered all of my questions and ultimately helped me to make the right decision for my situation! More

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This dealership was very helpful from the top down. Everyone I dealt with was personable and knowledgeable and helped with every possible question I had during the purchasing process. Everyone I dealt with was personable and knowledgeable and helped with every possible question I had during the purchasing process. More

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Brad and the rest of the team were extremely helpful, friendly and professional. Highly recommended! friendly and professional. Highly recommended! More

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