Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and recommendation! We’re glad to hear our service team kept you informed throughout your visit and provided professional, thorough service from start to finish. At Gordie Boucher Ford of Kenosha, clear communication and quality Ford service are important parts of making vehicle maintenance and repairs as easy and convenient as possible. We truly appreciate you trusting our service department with your vehicle and recommending Gordie Boucher Ford to others. We look forward to taking care of you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. We’re glad to hear Bradford was straightforward with you and that the drop-off and pickup process at Gordie Boucher Ford of Kenosha was convenient and hassle-free. We also appreciate your honesty regarding our pricing. We always want our customers to feel they are receiving good value along with quality service, and we’re sorry we fell short of your expectations in that area. I would appreciate the opportunity to learn more about your experience and review the pricing concerns with you personally. Please feel free to reach out to me directly at sal.pappalardo@boucher.com. Your feedback is important to us, and I’d welcome the opportunity to address your concerns and hopefully earn your confidence in our service department moving forward. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We're so glad to hear Bradford took the time to explain your parts, service recommendations, and costs in a clear and detailed way. We believe every customer deserves honest communication and the information needed to make confident decisions about their vehicle. Thank you for trusting Gordie Boucher Ford of Kenosha with your Ford service needs. We'll be sure to share your kind words with Bradford, and we look forward to providing you with the same exceptional service on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford, Sam, Lauren, and our Service Team provided a great experience and that our shuttle service made your visit even more convenient. Taking care of your recall efficiently while providing dependable transportation, clear communication, and exceptional customer care is exactly what we strive for every day. We'll be sure to share your kind words with Bradford, Sam, Lauren, and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford and our Service Team were able to help repair your aftermarket part under warranty and provide the support you were looking for. Going the extra mile to find solutions, stand behind our customers, and deliver exceptional vehicle service is exactly what we strive for every day. It means a great deal to know we were able to help when others could not. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're glad our service team was able to accurately diagnose your vehicle's concern, identify the root cause, and recommend a repair that included available warranty coverage. Providing thorough diagnostics, honest recommendations, and helping our customers take full advantage of applicable warranty repairs is exactly what we strive for every day. It's great to hear the repair resolved the smoke concern and that you're happy with the results. Thank you for your recommendation and for trusting us with your vehicle. We look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're glad to hear Bradford was able to answer all of your questions and provide the level of customer care you deserve. It's also great to know our Pickup & Delivery Service was a real time saver. Making vehicle service convenient while keeping our customers informed is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored you chose Gordie Boucher Ford of Kenosha again and truly appreciate you taking the time to share your experience. We're glad your previous repair experience gave you the confidence to return to Bradford and our Service Team. Earning our customers' trust through quality vehicle repairs, honest communication, and exceptional customer service is exactly what we strive for every day. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored to have earned your continued trust and truly appreciate you taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford and our Service Team continue to provide an excellent experience with every visit. Delivering knowledgeable service, clear communication, and regular updates throughout the repair process is exactly what we strive for every day. We're glad our team kept you informed about your vehicle's progress and expected completion time, helping make your service visit as convenient and stress-free as possible. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for choosing Gordie Boucher Ford of Kenosha, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford and our Service Team handled your Ford warranty repair quickly and efficiently. Providing fast, hassle-free warranty service while keeping our customers informed is exactly what we strive for every day. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha