Check out Bradford Titone's reviews on DealerRater

March 13, 2026

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Employee Rating

Wonderful service. Friendly and kind staff throughout! Fast and very accommodating to my availability. Thank you for the positive experience! Friendly and kind staff throughout! Fast and very accommodating to my availability. Thank you for the positive experience! More

by CATHY321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ross Hengtgen, Jurnee Yohe

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Mar 16, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re glad to hear you had a positive experience with the friendly and accommodating team at Gordie Boucher Ford of Kenosha. Our goal is always to provide fast, convenient Ford service while making sure every customer feels welcomed and taken care of. It’s great to know our team was able to work with your schedule and deliver the experience you expected. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we look forward to helping you again with any future vehicle service or maintenance needs. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 28, 2026

Dealership Rating

Employee Rating

Drove my truck in. They got straight to the point. No extras. What do you need, heres how we will go about fixing it, we will call you when its done. Perfect. Service t They got straight to the point. No extras. What do you need, heres how we will go about fixing it, we will call you when its done. Perfect. Service tech sent me an update on the truck. Service was done quickly and I got my truck back in a timely fashion. More

by Perttcj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford provided a straightforward service experience and kept you updated while your truck was being repaired. Our goal is always to clearly explain the work needed, complete it efficiently, and get our customers back on the road as quickly as possible. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 17, 2026

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Employee Rating

Poor service management. Was told I would have my truck back by 4:00pm both days my truck was in for service. That didn't happen, even after I called and spoke with Bradford Was told I would have my truck back by 4:00pm both days my truck was in for service. That didn't happen, even after I called and spoke with Bradford to remind him ahead of time. More

by rjhellen

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service visit at Gordie Boucher Ford of Kenosha did not meet your expectations regarding the timing of your truck repair and service. We understand how important it is to have clear and accurate time estimates when your vehicle is in the shop, and we apologize that your truck was not ready at the time originally communicated. We appreciate you mentioning Bradford, as feedback like this helps our Ford service team review what happened and improve communication moving forward. We would welcome the opportunity to look into your visit and better understand what occurred so we can address your concerns. Please feel free to reach out to me directly so I can assist. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Feb 21, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

February 13, 2026

Dealership Rating

Employee Rating

They were very quick and helpful with getting my vehicle back to me. Let me know the problems with it in a decent amount of time that didn't affect my family or work life. They also made sure it not only wo back to me. Let me know the problems with it in a decent amount of time that didn't affect my family or work life. They also made sure it not only worked as it should but that it looked better than when I brought it in. More

by Jessica.schmidt4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Jessica! We're glad to hear Bradford kept you informed and helped get your vehicle repaired and back to you quickly. Our team works hard to diagnose issues efficiently while making sure the repairs are done right so your vehicle is running and looking its best. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we’re happy we could help without disrupting your family or work schedule. We look forward to seeing you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 13, 2026

Dealership Rating

Employee Rating

It was great He was very helpful That's all I've got I'd send all my friends there send all my friends there More

by Douglass.shawn78

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford was helpful and provided a great experience during your visit. Our team works hard to make every service visit smooth and supportive for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your recommendation, and we look forward to helping you and your friends in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 09, 2026

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Employee Rating

I think the mechanic could've done a better job looking through the issues with my truck and understanding what the problems were. through the issues with my truck and understanding what the problems were. More

by Adam.miller0225

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Adam. We’re sorry to hear that your recent truck service visit at Gordie Boucher Ford of Kenosha did not fully meet your expectations. Our goal during every Ford service appointment is to thoroughly diagnose vehicle concerns and clearly communicate our findings so customers feel confident in the repair process. We certainly understand how important it is that issues with your truck are carefully reviewed and properly addressed. We appreciate you bringing this to our attention, as feedback like yours helps our Ford service team at Gordie Boucher Ford of Kenosha continue improving the way we evaluate and communicate vehicle concerns. We would welcome the opportunity to review your visit and work toward turning your experience around. Please feel free to reach out to me directly so I can personally look into this for you. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Feb 13, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you, Adam, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

January 27, 2026

Dealership Rating

Employee Rating

They are very accommodating and take the time to listen to.co concerns and really treat the person. to.co concerns and really treat the person. More

by GALTER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford took the time to listen to your concerns and provided such accommodating service during your visit. Our team works hard to make sure every customer feels heard and well taken care of. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

January 26, 2026

Dealership Rating

Employee Rating

Communication was poor. I had to call after 7 hours of my vehicle being picked up for an update. I did appreciate the pick up service however I feel that made it easy to be I had to call after 7 hours of my vehicle being picked up for an update. I did appreciate the pick up service however I feel that made it easy to be forgotten and not updated. I was not told when I made my payment over the phone that if I used my credit card that I would be charged a 3% service fee. I would have used my debit card to pay over the phone if I was made aware of the payment options. I was not aware of the charge until I received my receipt when my vehicle was dropped off. More

by troemchris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

Feb 04, 2026 -

Gordie Boucher Ford of Kenosha responded

Chris, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Belal Barakat Service Manager 262-697-0700

Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

Feb 04, 2026 -

troemchris responded

You may reach me at 847-204-3147

Feb 16, 2026 -

troemchris responded

I can be reached at 847-204-3147

January 25, 2026

Dealership Rating

Employee Rating

Easy, they picked up the car and dropped it off. The update to the car was well done The update to the car was well done More

by Miles.cooksy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 25, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

January 07, 2026

Dealership Rating

Employee Rating

They always check out my car and are honest with what they find. The only place I have serviced my car the past 12 years. they find. The only place I have serviced my car the past 12 years. More

by JMRLVN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re honored to hear that you’ve trusted us with your vehicle for the past 12 years. Being honest about what we find and helping you make informed decisions is a responsibility we take seriously, and your long-term loyalty truly means a lot to our entire team. Thank you for choosing Gordie Boucher Ford of Kenosha year after year we look forward to continuing to take great care of you and your car for many more miles ahead! Sal Pappalardo General Manager

Bradford Titone

Service Advisor

Gordie Boucher Ford of Kenosha

373 Reviews of Bradford Titone

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