Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with your Lincoln Navigator. We’re glad our team kept you and your warranty company informed and got your vehicle back on the road quickly. Enjoy driving your Navigator and thanks for the five-star review. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

We’re delighted you felt kept in the loop during your Ford Edge repair and that pickup went smoothly. Thank you for choosing us and we look forward to serving you again. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear your recall repairs were completed successfully and that you enjoyed the convenience of our Pickup & Delivery Service. Making vehicle service as easy and hassle-free as possible is something our team takes great pride in. We also appreciate your understanding regarding the scratch and are happy we were able to make things right. It’s great to hear you were pleased with the repair and the way Bradford took care of you throughout the process. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future Ford service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford kept you well informed throughout the service process. Clear communication, timely updates on parts availability, and keeping customers informed every step of the way are exactly what we strive for in our service department. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford provided a professional, high-quality experience and that our customer service stood out during your visit. Delivering excellent service and making sure every customer feels valued is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the feedback, Bradford. I’m sorry to hear your experience left you feeling this way, as that is certainly not the standard we strive for at Gordie Boucher Ford of Kenosha. We work hard to provide professional service, strong value, and an experience that exceeds expectations, so I appreciate you taking the time to share your honest perspective. Feedback like this helps us continue improving both our processes and customer experience. If you’re willing, I’d appreciate the opportunity to learn more about your visit and see if there’s anything we can do to improve your experience moving forward. Please feel free to reach out to me directly at your earliest convenience at sal.pappalardo@boucher.com. Sal Pappalardo General Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, Doug, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear every part of your experience from Bradford to the porter team was friendly, accommodating, and efficient. Providing excellent communication and making sure every customer feels taken care of is exactly what we strive for every day. Thank you again for your kind words and your trust in our team. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you bringing this to our attention. I’m sorry to hear your experience did not meet expectations. Clear communication and making sure customers fully understand their inspection results are both very important, and it’s disappointing to hear you left without the level of detail you should have received. We also understand how staffing and wait times can impact the overall experience, and we’re continuously working to improve both efficiency and communication within our service department at Gordie Boucher Ford of Kenosha. I would appreciate the opportunity to learn more about your visit and see how we can improve moving forward. Please feel free to reach out to me directly to sal,pappalardo@boucher.com at your convenience. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha