Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. While I’m glad to hear that Bradford and Sam made a positive difference during your visit to Gordie Boucher Ford of Kenosha, I’m disappointed that the length of time it took to repair your truck left you frustrated. We understand how important it is to have your vehicle back as quickly as possible, and we never want an extended repair process to overshadow the care and service you deserve. I truly appreciate you recognizing Bradford and Sam for their efforts, and I’ll be sure to share your kind words with them. Your feedback regarding the repair timeline is equally important, and it’s something we need to continue improving. Thank you for your patience and for giving us the opportunity to service your truck. I hope we can provide you with a much better overall experience on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review and for taking the time to recognize Bradford! We're happy to hear that he went the extra mile to make sure your vehicle concerns were addressed. At Gordie Boucher Ford of Kenosha, we believe exceptional Ford service means more than simply completing a repair. It's about listening to our customers, following through on their concerns, and making sure they feel supported throughout the process. Bradford takes pride in helping our customers, and it's wonderful to know his dedication made a difference in your experience. I'll be sure to share your appreciation with him and recognize his efforts. Thank you again for trusting our service team with your vehicle. We look forward to taking care of you in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. I’m sorry to hear about your concern regarding the transmission fluid inspection on your 2019 vehicle. At Gordie Boucher Ford of Kenosha, we want our customers to have confidence that recommended maintenance and vehicle inspections are being completed and clearly documented. I would like the opportunity to personally review your service visit with our team, including why the transmission fluid was marked N/A, and make sure we provide you with a clear explanation. Please reach out to me directly at sal.pappalardo@boucher.com so I can look into the details and address your concern. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and recommendation! We’re glad to hear our service team kept you informed throughout your visit and provided professional, thorough service from start to finish. At Gordie Boucher Ford of Kenosha, clear communication and quality Ford service are important parts of making vehicle maintenance and repairs as easy and convenient as possible. We truly appreciate you trusting our service department with your vehicle and recommending Gordie Boucher Ford to others. We look forward to taking care of you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. We’re glad to hear Bradford was straightforward with you and that the drop-off and pickup process at Gordie Boucher Ford of Kenosha was convenient and hassle-free. We also appreciate your honesty regarding our pricing. We always want our customers to feel they are receiving good value along with quality service, and we’re sorry we fell short of your expectations in that area. I would appreciate the opportunity to learn more about your experience and review the pricing concerns with you personally. Please feel free to reach out to me directly at sal.pappalardo@boucher.com. Your feedback is important to us, and I’d welcome the opportunity to address your concerns and hopefully earn your confidence in our service department moving forward. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We're so glad to hear Bradford took the time to explain your parts, service recommendations, and costs in a clear and detailed way. We believe every customer deserves honest communication and the information needed to make confident decisions about their vehicle. Thank you for trusting Gordie Boucher Ford of Kenosha with your Ford service needs. We'll be sure to share your kind words with Bradford, and we look forward to providing you with the same exceptional service on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford, Sam, Lauren, and our Service Team provided a great experience and that our shuttle service made your visit even more convenient. Taking care of your recall efficiently while providing dependable transportation, clear communication, and exceptional customer care is exactly what we strive for every day. We'll be sure to share your kind words with Bradford, Sam, Lauren, and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford and our Service Team were able to help repair your aftermarket part under warranty and provide the support you were looking for. Going the extra mile to find solutions, stand behind our customers, and deliver exceptional vehicle service is exactly what we strive for every day. It means a great deal to know we were able to help when others could not. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're glad our service team was able to accurately diagnose your vehicle's concern, identify the root cause, and recommend a repair that included available warranty coverage. Providing thorough diagnostics, honest recommendations, and helping our customers take full advantage of applicable warranty repairs is exactly what we strive for every day. It's great to hear the repair resolved the smoke concern and that you're happy with the results. Thank you for your recommendation and for trusting us with your vehicle. We look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha