Bradford Titone | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Adam. We’re sorry to hear that your recent truck service visit at Gordie Boucher Ford of Kenosha did not fully meet your expectations. Our goal during every Ford service appointment is to thoroughly diagnose vehicle concerns and clearly communicate our findings so customers feel confident in the repair process. We certainly understand how important it is that issues with your truck are carefully reviewed and properly addressed. We appreciate you bringing this to our attention, as feedback like yours helps our Ford service team at Gordie Boucher Ford of Kenosha continue improving the way we evaluate and communicate vehicle concerns. We would welcome the opportunity to review your visit and work toward turning your experience around. Please feel free to reach out to me directly so I can personally look into this for you. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford took the time to listen to your concerns and provided such accommodating service during your visit. Our team works hard to make sure every customer feels heard and well taken care of. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re honored to hear that you’ve trusted us with your vehicle for the past 12 years. Being honest about what we find and helping you make informed decisions is a responsibility we take seriously, and your long-term loyalty truly means a lot to our entire team. Thank you for choosing Gordie Boucher Ford of Kenosha year after year we look forward to continuing to take great care of you and your car for many more miles ahead! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re so glad to hear that Bradford helped you choose the correct tires for your son’s car and got you in quickly. Making the process easy and convenient including our Pick-Up & Delivery service is exactly what we aim to provide at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your vehicle needs. We truly appreciate your kind words and look forward to welcoming you back again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the heartfelt 5-star review! We’re incredibly touched by your kind words and grateful you took the time to share your experience. Bradford truly embodies the level of care and compassion we strive to provide, and we’re so glad he was able to support you during such a difficult time by arranging delivery of your vehicle to your home. Our thoughts are with you, and we sincerely appreciate your trust in Gordie Boucher Ford of Kenosha. Please know we’re always here for you whenever you need us. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words and recommendation! We’re so glad to hear that our Service team provided helpful, respectful, and honest support during your visit. At Gordie Boucher Ford of Kenosha, teamwork and customer care are at the heart of what we do. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Bradford was kind, upfront, and kept you informed every step of the way. At Gordie Boucher Ford of Kenosha, we understand how important timely updates are especially when you’re eager to get your vehicle back and Bradford’s dedication is a great example of the service we strive to provide. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that Bradford always makes you feel like his top priority and delivers the attention to detail you deserve. At Gordie Boucher Ford of Kenosha, our goal is to provide every customer with personalized, professional care and Bradford is a great example of that commitment. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager