Bradford Titone | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re glad to hear you had a positive experience with the friendly and accommodating team at Gordie Boucher Ford of Kenosha. Our goal is always to provide fast, convenient Ford service while making sure every customer feels welcomed and taken care of. It’s great to know our team was able to work with your schedule and deliver the experience you expected. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we look forward to helping you again with any future vehicle service or maintenance needs. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford provided a straightforward service experience and kept you updated while your truck was being repaired. Our goal is always to clearly explain the work needed, complete it efficiently, and get our customers back on the road as quickly as possible. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service visit at Gordie Boucher Ford of Kenosha did not meet your expectations regarding the timing of your truck repair and service. We understand how important it is to have clear and accurate time estimates when your vehicle is in the shop, and we apologize that your truck was not ready at the time originally communicated. We appreciate you mentioning Bradford, as feedback like this helps our Ford service team review what happened and improve communication moving forward. We would welcome the opportunity to look into your visit and better understand what occurred so we can address your concerns. Please feel free to reach out to me directly so I can assist. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Jessica! We're glad to hear Bradford kept you informed and helped get your vehicle repaired and back to you quickly. Our team works hard to diagnose issues efficiently while making sure the repairs are done right so your vehicle is running and looking its best. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we’re happy we could help without disrupting your family or work schedule. We look forward to seeing you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford was helpful and provided a great experience during your visit. Our team works hard to make every service visit smooth and supportive for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your recommendation, and we look forward to helping you and your friends in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Adam. We’re sorry to hear that your recent truck service visit at Gordie Boucher Ford of Kenosha did not fully meet your expectations. Our goal during every Ford service appointment is to thoroughly diagnose vehicle concerns and clearly communicate our findings so customers feel confident in the repair process. We certainly understand how important it is that issues with your truck are carefully reviewed and properly addressed. We appreciate you bringing this to our attention, as feedback like yours helps our Ford service team at Gordie Boucher Ford of Kenosha continue improving the way we evaluate and communicate vehicle concerns. We would welcome the opportunity to review your visit and work toward turning your experience around. Please feel free to reach out to me directly so I can personally look into this for you. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford took the time to listen to your concerns and provided such accommodating service during your visit. Our team works hard to make sure every customer feels heard and well taken care of. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re honored to hear that you’ve trusted us with your vehicle for the past 12 years. Being honest about what we find and helping you make informed decisions is a responsibility we take seriously, and your long-term loyalty truly means a lot to our entire team. Thank you for choosing Gordie Boucher Ford of Kenosha year after year we look forward to continuing to take great care of you and your car for many more miles ahead! Sal Pappalardo General Manager