Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your incredible feedback! Buying 50 new cars is quite an experience, and it means so much to hear that your visit to Gordie Boucher Ford of Kenosha was the very best of them all. We’re thrilled that Tristen’s professionalism and dedication stood out and that Barb’s hospitality helped make the experience even more memorable. Your trust and kind words inspire our team to keep delivering exceptional customer service from sales to hospitality. We truly appreciate your business and look forward to welcoming you back for future vehicles and service needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that the team at Gordie Boucher Ford of Kenosha was able to address your concern quickly and professionally. Providing fast resolutions and dependable customer service is always our goal, and it’s great to know that we’ve consistently met your expectations. We appreciate your trust and look forward to continuing to serve you with the same level of care and professionalism on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re thrilled to hear how satisfied you were with your service at Gordie Boucher Ford of Kenosha. Our technician videos are designed to keep you updated and fully informed on your vehicle’s status, and we’re glad you found them helpful. We’re also happy to hear that Brad made the experience even better with his professionalism and kindness he’ll be delighted to know his efforts stood out. We look forward to welcoming you back next time and continuing to provide you with a smooth, transparent, and positive service experience. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that you felt welcomed at Gordie Boucher Ford of Kenosha and enjoyed the video updates from our technicians. We believe that showing customers exactly what their vehicle needs builds trust and transparency, and we’re happy that stood out to you. We truly appreciate your kind words about our excellent service and look forward to continuing to provide you with the same professional care on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad our service team at Gordie Boucher Ford of Kenosha was able to fit your truck in and complete your Ford recall repairs quickly and efficiently. Fast, timely service is something we pride ourselves on, and we’re happy we could get you safely back on the road. We appreciate your trust and look forward to assisting you with all your future service needs! Sal Pappalardo General Manager