Bradley Mckenzie

Brad was great in assisting us with the purchase of our Eclipse crossover. Our experience here was great! Eclipse crossover. Our experience here was great! More

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On the phone, the salesman didn’t know the difference between.a hybrid and a plug-in hybrid. We really wanted that particular car so went ahead anyway. I get that it was a used car outside the makes and between.a hybrid and a plug-in hybrid. We really wanted that particular car so went ahead anyway. I get that it was a used car outside the makes and models they usually handle, but the utter unfamiliarity with the vehicle he was selling was painful to see. Then, we carefully provided all needed documents in advance because we had over an hour’s drive to reach them. Despite this, and a full cash purchase, the deal took nearly 4 hours to complete. And we did not test drive the car. Four days after the deal, we are still waiting for the delivery of the sales documents which were promised by email upon our completion of the contract. The salesman was too busy being “friendly” in the way of all car salesmen to be efficient in handling the customer and respecting our time. More

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