Brady Blackman

I recently had a troubling experience with the Toyota service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wh service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wheels while driving on the highway, making the car unsafe to drive. When my son returned to the service center, he spoke with Jeffrey Bishop, who was in charge of the service. Jeffrey informed us that we would be charged for additional service and was unprofessional and disrespectful, raising his voice at my son. Despite requesting to speak with the manager, Ben Krauter, the situation was not resolved. Jeffrey continued to be confrontational, which was shocking and unacceptable for a customer service experience. Ultimately, we had to pay for a second round of service, even though the initial problem was caused by their work. After picking up the car and paying again, the issue persisted, and we discovered that the wheel studs were loose, which is extremely dangerous. The service center’s handling of the situation was appalling, and the main issue remains unresolved. I strongly advise against using this service center due to their poor customer service and the dangerous quality of their work. More

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