Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
275 Reviews
4.7

275 Reviews

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275 Reviews of Brady Keys

August 06, 2026

Dealership Rating
Employee Rating

Superb, courteous people work there, so NATURALLY, it is a good place to get what you need. If it is service, parts or sales, you will get what you need. You will be treated professionally and courteously e More

by GeneMesser Toyota fan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dave Randalls, Matt, Bryan, Adam, Jesse, Colby, Rick in parts and Eddie in sales.

Aug 07, 2026

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2026

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Employee Rating

Andrew made my vehicle purchase easy, stress-free, and enjoyable with exceptional professionalism and honest guidance More

by Josebermudez9391
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin and Eric

Aug 02, 2026

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andrew here at Group 1 Toyota Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

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Adam was great! ! I needed a battery and he helped me get some quick service! He kept me apprised of what was happening with my car, as well as the mechanic who worke More

by ToyotaMan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2026

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Employee Rating

Great communication from the problem to the price and done on time. Have been going there for years and will continue to do so More

by Augustine
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesse

Jul 24, 2026

Gene Messer Toyota responded

Hi Augustine, thank you so much for your positive comments about Group 1 Toyota Hub City! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2026

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Employee Rating

I had an excellent experience buying my car from Group 1 Toyota. Nieves Garcia was friendly, knowledgeable, and made the entire process easy and stress-free. He took the time to answer all my questions, kep More

by luciocastro16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2026

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2026

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Employee Rating

Got a nail in the tire, went in to get 4 new tires since it was around that time anyway. The guys here sold me three tires left the spare and the flat tire. Never returning here to these geniuses. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jul 21, 2026

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the mixup. If you would like to discuss the situation further, please reach out to me directly. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

Jul 21, 2026

Gerardo responded

Give me a break. I called, I texted. Zero response. Zero. Save your useless cut and paste apology.

July 16, 2026

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Employee Rating

David Kirkham was very professional,knowledgeable and personable. He conscientiously addressed my questions and kept me informed all through the process with my 2026 Tundra. I will gladly do business wit More

by ptilson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kirkham

Jul 17, 2026

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2026

Dealership Rating
Employee Rating

Professional, friendly, helpful, very nice people, the bathrooms are 100+/100, nicest bathrooms I’ve ever seen in a car dealership. If you need a salesperson, use Amanda Walker. She’s the best! More

by kim.turner.pole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Walker, Josh Short

Jul 15, 2026

Gene Messer Toyota responded

Hi Kim, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

July 11, 2026

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Employee Rating

Had an appt for an oil change and it was a Very wonderful experience! From the initial text to set up the appt to the explanation of the bill. Everything was so great. More

by diane.abbott1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2026

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2026

Dealership Rating
Employee Rating

I everyone was great! I just wished they had the capability to wash the vehicle after service. More

by gigglegryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Jul 10, 2026

Gene Messer Toyota responded

Thank you for your feedback! We're thrilled to hear that your experience with us was great. We'll definitely take your suggestion into consideration and work towards providing a full service experience in the future. Thank you for choosing us!

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