Braelynn Merrell | Page 37

Customer Service in Service Department was great however was charged $500 to correct a problem (recalibrated front end sensor) and the next day same problem occurred. Brought it back in and they said it was was charged $500 to correct a problem (recalibrated front end sensor) and the next day same problem occurred. Brought it back in and they said it was the backup camera that was the problem. Camera was under warranty. Requested the $500 back since they did not fix the problem the first time and was obviously not the problem. Said I have to put a claim into Hyundai to see if they will reimburse me. Obviously not happy !!!! More

by MFULMER Verified Customer Verified Customer

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Excellent service all around. Braelynn was very attentive and fully explained what service was needed and pricing. She contacted my extended warranty company and got that taken ca Braelynn was very attentive and fully explained what service was needed and pricing. She contacted my extended warranty company and got that taken care of. All members in service dept were friendly and didn’t hesitate to answer any questions I had. I must also mention that I am impressed you provided ride service to and from my job. This makes you stand out from the rest. The tech also did a great job with repairs. Overall, the experience was 10 out of 10. More

by BEDWA3960 Verified Customer Verified Customer

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I love this dealership everyone is always so nice and so helpful they really do care about the customers helpful they really do care about the customers More

by TB82088 Verified Customer Verified Customer

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I love this dealership everyone is always so nice and so helpful they really do care about the customers helpful they really do care about the customers More

by TB82088 Verified Customer Verified Customer

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Excellent service and excellent service staff! I highly recommend Mastrovito Hyundai! I will continue to recommend them to all of my family and friends! I highly recommend Mastrovito Hyundai! I will continue to recommend them to all of my family and friends! More

by sherrysblues Verified Customer Verified Customer

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ease of transaction, little upset over pressure to purchase undercoating by financial person but, he did apo purchase undercoating by financial person but, he did apo More

by malykotcik Verified Customer Verified Customer

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The dealership let me leave the lot with my wipers motor completely shot! They told me that they retimed the motor and it would be safe for me to drive. I was also accused on more than 1 occasion that I fai completely shot! They told me that they retimed the motor and it would be safe for me to drive. I was also accused on more than 1 occasion that I failed to remove the snow from the wiper tray. Even though I had explained more than once that this all began during rain. The wiper motor was changed last Friday after having to drive to work with non working wipers. The wipers would not turn on at all. I am furious that my brand new 2022 not even owned for year Santa Cruz would not have passed a state inspection if it needed. The danger they put myself and my family in is criminal. More

by lrogowski28 Verified Customer Verified Customer

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Quick and easy in and out for the inspection. They even washed the vehicle including the floor mats. They even washed the vehicle including the floor mats. More

by hoppy5979 Verified Customer Verified Customer

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Belmin was professional, knowledgeable and negotiating with him was the easiest I have ever experienced. with him was the easiest I have ever experienced. More

by ghoov22 Verified Customer Verified Customer

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Great staff and quick turnaround. Comfy waiting room with lots of space so I could do work while waiting. Comfy waiting room with lots of space so I could do work while waiting. More

by Atinker12987 Verified Customer Verified Customer

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