Braiden Draper
Braiden Draper at Ken Garff Mercedes-Benz of Salt Lake City

Braiden Draper

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.8
103 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

2 yrs, 1 mo

4.8

103 Reviews

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103 Reviews of Braiden Draper

October 16, 2025

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Employee Rating

They treated me like a million dollar customer. It was fabulous. I cannot say enough good about the service. More

by scott.anderson
Service Price Transparency
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Recommend Dealer
Yes

October 06, 2025

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Thank you for always providing a timely and very thorough service! Looking forward to using you when my next service is due. More

by ninerkids1821
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Recommend Dealer
Yes
Oct 08, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 16, 2025

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Braiden did a great job and kept me updated the entire day! Thank you for your service More

by kae.lynne
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Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 28, 2025

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Overall I support this dealer. Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not More

by Nope
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Recommend Dealer
Yes
Sep 02, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

August 12, 2025

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Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More

by jamesblanch
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Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

August 11, 2025

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They are attentive to the issues the customers raise, and do a good job of addressing them timely. More

by MNORB
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Recommend Dealer
Yes

August 10, 2025

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Braiden made an estimate and sold me tires. He was pleasant to work with, and performed as he said he would. I would recommend him as an exemplary employee. More

by joelmallred
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Recommend Dealer
Yes

July 29, 2025

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Much better than the unbelievably negative service I received last summer ! This young man was great! More

by marsha Lamprecht
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Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin, Vivian Montes

Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Marsha. We're glad to hear your had a good experience, and we are sorry we could not provide you with a 5-star experience previously. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Please feel free to reach out directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

June 14, 2025

Dealership Rating
Employee Rating

Braiden was very helpful and informative. Great customer service. He made sure everything I needed to be fixed was done right. Thank you More

by batersjacqueline
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Recommend Dealer
Yes

June 05, 2025

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Employee Rating

Prompt and courteous service with the proper amount of explanation and details. This work was great. More

by pmcc42
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

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