Braiden Draper | Page 2

You have done a very good job so far. I hope next time to be the same quality of work. I hope next time to be the same quality of work. More

by M_shataf Verified Customer Verified Customer

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Braiden did a fabulous job of arranging transportation and keeping us updated on our vehicle…..we are very happy with your service department and keeping us updated on our vehicle…..we are very happy with your service department More

by 106736 Verified Customer Verified Customer

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I came in this time for state registration renewal, and, as usual, I was wonderfully helped. Also, I had a new cellphone I was having trouble Bluetooth-connecting to my car; two really knowledgeable and ple as usual, I was wonderfully helped. Also, I had a new cellphone I was having trouble Bluetooth-connecting to my car; two really knowledgeable and pleasant young men quickly established that connection. So helpful, professional, and friendly! More

by texasfurclan Verified Customer Verified Customer

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Great customer service. They always do a great job and are very professional. I appreciate that they are always available. They always do a great job and are very professional. I appreciate that they are always available. More

by penajh Verified Customer Verified Customer

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The service representative did a great job explaining how long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. More

by MBSHORTGAME Verified Customer Verified Customer

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Excellent customer care and helpfulness. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. More

by RICKF2 Verified Customer Verified Customer

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Very helpful. They were not able to solve the problem on the first time, but brought the car in again and were able to resolve the problem. They were not able to solve the problem on the first time, but brought the car in again and were able to resolve the problem. More

by jeff@jeffshaw.com Verified Customer Verified Customer

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Braiden take care very good service,much better than last year and I love new dealer also,look very nice. year and I love new dealer also,look very nice. More

by chiensuzuka Verified Customer Verified Customer

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We have been loyal clients for years - have spent thousands a day thousands of $. We will not be back...ever. thousands a day thousands of $. We will not be back...ever. More

by cyrusdevere Verified Customer Verified Customer

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The service department did a good job, but my overall experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, whi experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, which I did. He confirmed my appointment and scheduled work for 2/1 via email. When I got there, the service department had nothing scheduled by him. They were great to fit me in, but the coordination was extremely frustrating. This is my first time as a Mercedes owner. I have owned Audis for years and was used to my service experience at Strong Audi. Here is where they deliver a better experience: You are greeted quickly and typically have a service reminder email sent prior to the appointment There is coffee, water, snacks available with a great seating area if you need to wait. My car was washed each time I took my car to the dealership, with an interior vacuum each time. Your service department did not offer any kind of transportation to me to return to get my car, even though I used it when I dropped it off. At Audi, I was always given the option of a loaner or a ride back. At the end of each service at Audi, I received a video and summary of the work completed. I love my car. But my experience at your dealership has not been good. Your service representatives are good and professional, but each time I have been there I have left with a negative feeling. If I were to purchase another Mercedes, I will likely select a different dealership. More

by nadia.letey Verified Customer Verified Customer

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