Very easy doing business with them no pressure friendly
explained everything in detail and answered all my questions. Took the car for test drive and explained the features and how to use them. Pleased ove
explained everything in detail and answered all my questions. Took the car for test drive and explained the features and how to use them. Pleased overall
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by ANTHONYRCILETTI2428
Verified Customer
Verified Customer
Apr 13, 2026 -
Subaru of Utica responded
Hi Anthony, it's great to hear that our team provided a pressure-free and informative experience at Subaru of Utica. Thank you for your support and congratulations on your new car!
Brad was great!
No pressure at all. Everyone was pleasant to deal with. Had an issue with the car I purchased but they made it right and were very accommodating! Wou
No pressure at all. Everyone was pleasant to deal with. Had an issue with the car I purchased but they made it right and were very accommodating! Would purchase here again.
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by PHAROAH81605
Verified Customer
Verified Customer
Mar 24, 2026 -
Subaru of Utica responded
Thank you for sharing your great feedback about Brad and our team! We appreciate your patience and understanding, and we're always here to help. Enjoy the road ahead in your new car! - Subaru of Utica
I had a very comfortable car buying experience at this
dealership and I am always confident getting my car serviced here.
dealership and I am always confident getting my car serviced here.
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by ABBY.GIANNATELLI
Verified Customer
Verified Customer
Mar 11, 2026 -
Subaru of Utica responded
We’re happy to hear you feel comfortable and confident at both our sales and service departments! Thanks for choosing Subaru of Utica and for sharing your experience.
It was the first time ever my new wife and I leased a car
and our first time buying a Subaru. We used to go to Syracuse, however I’m very happy we have found a dealership that felt like we were talking to fr
and our first time buying a Subaru. We used to go to Syracuse, however I’m very happy we have found a dealership that felt like we were talking to friends- not salesmen/saleswomen. Brad was extremely patient throughout the process, along with Cam and everyone else there.
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by BURNS7ACE
Verified Customer
Verified Customer
Other Employees Tagged:
Cam— amazing. Unfortunately forgot the name of the woman we signed paperwork with, however she is also amazing.
Jan 14, 2026 -
Subaru of Utica responded
Thank you for choosing Subaru of Utica and congrats on your recent lease! We’re pleased Brad and the team made you and your wife feel right at home. Here's to many miles in your new Subaru! Safe travels!
As car buying goes, Subaru of Utica did the job.
Had a selection of models to choose from.
Had a selection of models to choose from.
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by BROAT9486
Verified Customer
Verified Customer
Jan 05, 2026 -
Subaru of Utica responded
Thanks for the 5 star review, Broat9486. We hope to see you again at Subaru of Utica!
Salesman, Paul Snyder, was outstanding.
Knowledgeable, friendly, flexible, focused on a great customer experience. The whole team was fair and we love our new 2026 Subaru Outback XT Touring
Knowledgeable, friendly, flexible, focused on a great customer experience. The whole team was fair and we love our new 2026 Subaru Outback XT Touring in Crystal Black Silica and Java Brown Nappa Leather! Thank you!
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by PAUL
Verified Customer
Verified Customer
Dec 23, 2025 -
Subaru of Utica responded
Congratulations on your new 2026 Subaru Outback XT Touring! It's fantastic to hear that Paul and the team made your experience outstanding. Thank you for choosing Subaru of Utica, and safe travels!
We have had nothing but problems with our 2015 escape
purchased there! We are not satisfied with the repairs that were needed after purchase and still needed now!!
purchased there! We are not satisfied with the repairs that were needed after purchase and still needed now!!
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by DAVEC48
Verified Customer
Verified Customer
Dec 10, 2025 -
Subaru of Utica responded
I'm sorry to hear about the issues you've been experiencing with your Escape. We aim to provide top-notch service, and it sounds like we've let you down in this case. I'd like to better understand what happened and see how we can assist you further. Please feel free to reach out to me at your earliest convenience. Thank you.
Billy Melendez - Service Manager - bmelendez@carbonecars.com
Dec 10, 2025 -
DAVEC48 responded
We purchased this escape at the end of october and have had nothing but problems with it. it has been back there at dons ford a few times and tp muffler a few times and it still running like a pos!! I am extremely unsatisfied with this purchase and am considering calling a lawyer for legal help. The car stalls alot and it shifts weird plus there is a vibration in the front end and still gets exhaust fumes in car. The exhaust fumes have been there since day 1 and we have had it there a couple times for that already. The day we picked the car up it had a check engine light on after it was inspected by the service dept, that should have been a warning.. I believe we have purchased someone elses problem and we are extremely unsatisfied with our purchase. We have bought many vehicles from dons ford but I believe this will be the last!!!
Both your sales and service departments have great people
who care about their customers. Bravo!
They explain everything in easy to understand terms, they are kind, helpful, knowledgeable people.
They mak
who care about their customers. Bravo!
They explain everything in easy to understand terms, they are kind, helpful, knowledgeable people.
They make Subaru of Utica the best place to do business with .
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by THEARTHURS02
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Davis
, Kli La, Bailee, Valon
Oct 20, 2025 -
Subaru of Utica responded
We love hearing feedback like this! Thank you for choosing Subaru of Utica and sharing your support for our team. See you next time!
They are always helpful and welcoming when I bring my
vehicle in for service. The place is clean and neat. I enjoy a free cup of coffee while I wait for my vehicle. They inform me of any issues good or b
vehicle in for service. The place is clean and neat. I enjoy a free cup of coffee while I wait for my vehicle. They inform me of any issues good or bad in a timely fashion.
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by NOMAR13469
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2025 -
Subaru of Utica responded
Thank you for the fantastic review! We’re glad to hear you enjoy our clean facilities and helpful service team. Your feedback is greatly appreciated. We look forward to seeing you again! - Subaru of Utica
Dealership and stall were great to work with.
The whole experience was done professionally and with efficiency.
The whole experience was done professionally and with efficiency.
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by MARKTW1
Verified Customer
Verified Customer
Oct 06, 2025 -
Subaru of Utica responded
We're happy to hear our team made your experience so seamless. We look forward to welcoming you back to Subaru of Utica!