Branden Visser

Never Again Awful service. When I leased my car working with Branden a year and a half ago I had an excellent experience. He answered all of my question without m Awful service. When I leased my car working with Branden a year and a half ago I had an excellent experience. He answered all of my question without making me feel dumb. Knowing I wasn’t going to buy out the lease at the end, I chose to bring it to them for all maintenance so they would be familiar with the car and any issues that may have come up. Never received outstanding service from the service department but Carolyn was never rude, and I enjoyed the ease of online scheduling and the perhaps false peace of mind knowing that when my lease was up there wouldn’t be any surprises because they have known the car since the beginning. Began to feel unsafe in the car, which is very concerning given it’s only a year and a half old. I emailed Branden since he was who I had worked with, asking what my options would be to get out of the lease early, and never got a response. I called Mike and had to call him several times before I got a call back, and was told the only option was to pay the remaining balance. I later found my contract and saw that wasn’t true. And then received one of the marketing mailings in the mail offering me almost double what my remaining balance was to take it back so they could sell it as a used car. But then my brakes started making awful noises, with only 10 thousand miles on them. Ridiculous, nothing should be wrong with them at that point. Then I brought my car in for a seasonal tire rotation expecting my summer tires to be put on, not realizing that when I paid for them to be taken off and my snow tires put on in the fall, it didn’t actually happen, they just took my money, lied, and said they did it. After noticeably more difficult handling and a louder drive home, I called and they argued with me and told me that I was wrong when I told them what I thought happened, rather than offering for me to bring it back in for them to take a look. I didn’t realize I couldn’t trust the service department of the dealership from which I leased the car. I will be turning in my lease and never purchasing from them again. Update: GM contacted me because of this review and was semi-willing to work with me, which I do appreciate...but I still have a sour taste in my mouth and will not be changing my review. More

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Thank You Branden did a great job putting me in the right car at the right price. He was friendly and thoughtful and listened to what I was looking for. He de Branden did a great job putting me in the right car at the right price. He was friendly and thoughtful and listened to what I was looking for. He demonstrated a nice blend of professionalism and "no pressure" advice that is much appreciated. More

by jake.stalnaker Verified Customer Verified Customer

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My New Tucson Nice vehicle and meets all similar needs like my 10 yr old trade. SE model has more than enough tech features. Should have 'plugs' in the 8 holes in t Nice vehicle and meets all similar needs like my 10 yr old trade. SE model has more than enough tech features. Should have 'plugs' in the 8 holes in the roof rails. More

by jilljshea Verified Customer Verified Customer

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Great experience! This was the easiest and most straightforward experience we have ever had buying/leasing a car. Everyone involved in the process was super helpful and This was the easiest and most straightforward experience we have ever had buying/leasing a car. Everyone involved in the process was super helpful and we appreciated the fact that the deal we received was Exactly as advertised and there were no hidden fees! Great people to deal with! More

by rainman655 Verified Customer Verified Customer

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Experience First time Hyundai buyer and completely satisfied. My son is considering also a Hyundai. When does my welcome package arrive in the mail so I can set First time Hyundai buyer and completely satisfied. My son is considering also a Hyundai. When does my welcome package arrive in the mail so I can set up my automatic payment. More

by timviking1966 Verified Customer Verified Customer

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Dealership very responsive Sales Manager Brad Camp called me and he handled an issue I had very, very professionally. I would recommend this dealership and salesman Branden V Sales Manager Brad Camp called me and he handled an issue I had very, very professionally. I would recommend this dealership and salesman Branden Visser. More

by cohendan Verified Customer Verified Customer

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New Ioniq I feel that I got a fair deal on this car and the people were very easy to work with. The car is great so far. Sales was not high pressure at all bu I feel that I got a fair deal on this car and the people were very easy to work with. The car is great so far. Sales was not high pressure at all but it was sometimes hard to get a call back from the sales team to answer questions about the car or to get an update on the status of a vehicle. More

by tom.medve Verified Customer Verified Customer

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Another good experience This is the second vehicle I have purchased from Burlington Hyundai. I was happy we were able to work out the pricing so that I could lease the new on This is the second vehicle I have purchased from Burlington Hyundai. I was happy we were able to work out the pricing so that I could lease the new one. The folks there made me feel they really wanted to keep me as a customer. There was no high pressure selling and I felt welcome each time I went back to either drive the car again, or discuss the financing. More

by fireflymarla Verified Customer Verified Customer

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Nice place, nice people.. Nice place, nice people, clean... Answered my questions, reviewed all the buttons in the vehicle and what they did.. Wish the purchas contracts and my Nice place, nice people, clean... Answered my questions, reviewed all the buttons in the vehicle and what they did.. Wish the purchas contracts and my rebate check were handled better... I'm Still waiting on that.. More

by nynscreations Verified Customer Verified Customer

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Worked hard to earn my business Great guys, worked hard to get me the vehicle I wanted and worked a fair deal up for me. I walked away feeling good about my purchase. Great guys, worked hard to get me the vehicle I wanted and worked a fair deal up for me. I walked away feeling good about my purchase. More

by GambleK9 Verified Customer Verified Customer

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