Awful service. When I leased my car working with Branden a year and a half ago I had an excellent experience. He answered all of my question without making me feel dumb. Knowing I wasn’t going to buy out the lease at the end, I chose to bring it to them for all maintenance so they would be familiar with the car and any issues that may have come up. Never received outstanding service from the service department but Carolyn was never rude, and I enjoyed the ease of online scheduling and the perhaps false peace of mind knowing that when my lease was up there wouldn’t be any surprises because they have known the car since the beginning. Began to feel unsafe in the car, which is very concerning given it’s only a year and a half old. I emailed Branden since he was who I had worked with, asking what my options would be to get out of the lease early, and never got a response. I called Mike and had to call him several times before I got a call back, and was told the only option was to pay the remaining balance. I later found my contract and saw that wasn’t true. And then received one of the marketing mailings in the mail offering me almost double what my remaining balance was to take it back so they could sell it as a used car. But then my brakes started making awful noises, with only 10 thousand miles on them. Ridiculous, nothing should be wrong with them at that point. Then I brought my car in for a seasonal tire rotation expecting my summer tires to be put on, not realizing that when I paid for them to be taken off and my snow tires put on in the fall, it didn’t actually happen, they just took my money, lied, and said they did it. After noticeably more difficult handling and a louder drive home, I called and they argued with me and told me that I was wrong when I told them what I thought happened, rather than offering for me to bring it back in for them to take a look. I didn’t realize I couldn’t trust the service department of the dealership from which I leased the car. I will be turning in my lease and never purchasing from them again.
Update: GM contacted me because of this review and was semi-willing to work with me, which I do appreciate...but I still have a sour taste in my mouth and will not be changing my review.