Brandon Baker
Brandon Baker at Victory Nissan of Mechanicsville

Brandon Baker | Page 8

Service Advisor

Victory Nissan of Mechanicsville

6564 Mechanicsville Turnpike
Mechanicsville, VA 23111

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112 Reviews

Dealership Experience

7 yrs

Employee Video

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112 Reviews

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112 Reviews of Brandon Baker

October 09, 2021

Dealership Rating
Employee Rating

Excellent service i always get Brandon is is great good customer service always treat me right!!! More

by TAYTAYWASHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2021

Victory Nissan of Mechanicsville responded

Taytaywashington, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hart Nissan.

October 09, 2021

Dealership Rating
Employee Rating

Offer good service most times, however, the company appear to take more time doing so. More

by r0bertax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 09, 2021

Victory Nissan of Mechanicsville responded

Thank you for sharing your concerns about your most recent service department visit. I will share your concerns with our staff, if effort to improve our guest experience. We truly appreciate the opportunity to be of service to you

Oct 10, 2021

Victory Nissan of Mechanicsville responded

R0bertax, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

October 08, 2021

Dealership Rating
Employee Rating

They wouldn’t investigate the ongoing fuel issue. Just listened to Nissan and did a bandaid - which hasn’t fixed the issue and now I am stuck in NC!!! More

by jph2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 26, 2021

Victory Nissan of Mechanicsville responded

We would like to have a better understanding about your experience. Please reach out to us at (804) 417-1012 at your earliest convenience and we will do our best to resolve this with you.

October 07, 2021

Dealership Rating
Employee Rating

I got an oil change and tire rotation done with Brandon. He made sure that I was taken care of during my visit and was extremely helpful and honest. Thank you for the wonderful service! More

by ehines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tori Snyder

Oct 09, 2021

Victory Nissan of Mechanicsville responded

Ehines, it's experiences like yours that really keep us motivated!

October 05, 2021

Dealership Rating
Employee Rating

Very professional. They checked on me while I was waiting to get my car serviced. Offered water and snacks. Gave me a complimentary car wash due to my wait time. Brandon and Micheal have good customer servic More

by denitareed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

Oct 07, 2021

Victory Nissan of Mechanicsville responded

Denitareed, we're happy you found our staff to be so supportive during your experience here at Hart Nissan.

October 01, 2021

Dealership Rating
Employee Rating

The customer service when I come in for Maintenance is always great. I have no concerns to address at this time More

by tljames13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Barker, Justin Cure

Oct 04, 2021

Victory Nissan of Mechanicsville responded

Tljames13, we really appreciate your positive review!

September 30, 2021

Dealership Rating
Employee Rating

My problem was resolved but only because a different agent stepped in. It took 3 weeks to get AC repaired on brand new vehicle with less than 600 miles More

by DJGOOCH099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cody Ferri, Wayne Haygood , Ashley Reed

Oct 18, 2021

Victory Nissan of Mechanicsville responded

Djgooch099, it is disappointing for us to hear that your experience was anything less than great.

September 29, 2021

Dealership Rating
Employee Rating

Hart Nissan is the best!! Great customer service.would definitely recommend!very quick and prompt More

by BILLYH55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2021

Dealership Rating
Employee Rating

good service other than the constant harassment calls and text to complete a survey about their service. More

by ELIZUHHBEF
Recommend Dealer
Yes
Sep 27, 2021

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. I will share the comments regarding calls with our Team. We do strive to provide the best possible service, and the Surveys are vital to letting to us know how we are doing. We appreciate you!

September 25, 2021

Dealership Rating
Employee Rating

I get the best attention and service each time I bring my car to Hart Nissan. My service manager, Brandon Baker, looks out for me each time I come in More

by b3ast2001
Recommend Dealer
Yes
Sep 27, 2021

Victory Nissan of Mechanicsville responded

B3ast2001, thank you for your kind review; we are happy to pass along your comments to the team here at Hart Nissan! We hope to see you soon!

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