Brandon Carpenter | Page 11

Everyone in the service department was very helpful, knowledgeable, attentive, and professional. Explained everything that I needed to know. knowledgeable, attentive, and professional. Explained everything that I needed to know. More

by GRAMBO33 Verified Customer Verified Customer

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Only place I take my car for service. Everyone is pleasant and polite. They always work with me for when it’s easy for me to have my car service done. Everyone is pleasant and polite. They always work with me for when it’s easy for me to have my car service done. More

by ADAH.VAUGHN Verified Customer Verified Customer

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From start to finish I was not impressed with my experience. It has been the worst buying experience. Between not having anyone free for questions the first 2 times making a trip there. To getting a experience. It has been the worst buying experience. Between not having anyone free for questions the first 2 times making a trip there. To getting a car with damages. I shouldn’t have found a scratch and chips on a brand new car. It should have been found before selling. It felt like nothing would be done to fix the issue I didn’t create. Finally the light is fixed, and I’m thankful for it.. but the process it took to resolve just was not a good experience at all. I would expect a dealership to go above and beyond to fix a flaw in their items they are selling. Not wait until I complain then finally do it. I will say the one manager who was the only person to greet us from day one was great. He helped me and was kind and greeted me each time after. But it was just down hill from there and I genuinely wish I would have not done business with nye. I could have got the same car for the same discount without scratches and salt stains left in the car seats after selling it with a cargo net and saved on all the miles wasted going back and forth. Even my first car ever was used and it was cleaner than this one.. there shouldn’t be hair, wrappers nor dirt and salt stains.. maybe my expectations are too high. But selling a new car should look clean and be damaged free. Either way, Jeff was very kind as was the manager who helped bring out the cars day one and sales man. But service department I was not impressed with at all. And I’m not impressed with gmc not covering the damage either. The dealership shouldn’t have to eat the cost on over priced items if it’s truly a manufacturer defect like I’m told it was at least. But again I’m happy they did what was right by trying to fix it. Even though the new one is scratched too. More

by mpegues2010 Verified Customer Verified Customer

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Service manager Dan Vaughn was very helpful, unlike Service manager at leadcar Utica N.Y Service manager at leadcar Utica N.Y More

by SANTUCCIEXCAVATING Verified Customer Verified Customer

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Prompt and professional service. I was informed of work in progress and costs involved. Friendly and knowledgeable techs. Great job. I was informed of work in progress and costs involved. Friendly and knowledgeable techs. Great job. More

by TAFFEE81 Verified Customer Verified Customer

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Was able to get us right in for the diagnosis and back in a very reasonable amount of time. Great communication thank you! a very reasonable amount of time. Great communication thank you! More

by watertownny Verified Customer Verified Customer

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The dealership was great to deal with. Would recommend the dealership to anyone I know. Would recommend the dealership to anyone I know. More

by GRAMBO33 Verified Customer Verified Customer

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Very helpful in getting my work van back Up and running. Other dealships didn’t want to work on it and you guys took it right in Other dealships didn’t want to work on it and you guys took it right in More

by JLYON1870 Verified Customer Verified Customer

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They got my car in very quickly for a gas leak. They are very friendly professional people. I would reccommed them to other people. I will definitely take my car there again. They are very friendly professional people. I would reccommed them to other people. I will definitely take my car there again. More

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The dept got me in diagnosed the problem , ordered the parts and got me taken care of. Professional and great communication parts and got me taken care of. Professional and great communication More

by dpcarlson13 Verified Customer Verified Customer

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