"Spent 7 hrs. in waiting room, no updates by Advisor. I..."
Spent 7 hrs. in waiting room, no updates by Advisor. I had to go ask. After the 7 hrs, I paid my bill & started home only to have the same warning lights for “Service electronic brake system” warning lights go off on the dash just like before I brought the car in for service!!! The problem was never fixed!
"The sales and finance guys are awesome to work with, but..."
The sales and finance guys are awesome to work with, but the downside is the service at this place is absolutely horrible!! Buy but get service elsewhere.
"Brandon is Great"
I just have to tell you how wonderful this man is. From beginning at arrival time to
the end of service he is on top of everything. I just loved the way he also talked to
each man about the particular service needed and why. I just love the expertise he
has done each time I have been in there. He also is on top of the time. Please give
him a gold star in service. He is the best there! In my opinion. :) Marla Pruitt
Other Employees Tagged:
Johnny who works in the service department helping the men there.
"He is so great of a service guy, please rate him an..."
He is so great of a service guy, please rate him an A++++++++++ Thank you National Dodge Jeep, for your excellent highering of such great people.
"As always, we recieved top notch service from the staff..."
As always, we recieved top notch service from the staff at National Dodge. Brandon made sure that all of our concerns were addressed and questions answered. The service was exceptional as expected. Thank you!
"Awesome help and respect"
I thought Brandon was very helpful and caring. He deserves an A plus. I have been coming here for years and they have always been very helpful. They fix things so perfect and never have to worry about it again until the service time for it . Thank you
"Lack customer service and punctuality "
The service department hardly remembers anything that they have talked to the customer about, even just a day or 2 prior. They don’t put notes in their system about screw up their technicians have done so it could potentially be remedied later. Technicians lose items and takes forever to get them replaced (i.e. wheel lock key). This service department has always had a grade of C on their BEST day.
"Recall repair "
- Medical madman
Outstanding service. In and out in an extremely timely manner. I was made to feel that I am a valued customer. I will stay with National Dodge when I am ready to buy another vehicle.
"Brandon Dunan and Jeff Harper"
Jeff and Brandon managed the service visit and the mechanics fixed my front bumper sensors in 1 hour, the allotted time and got me back to work
Other Employees Tagged:
"Customer service "
Had my car for 4 days and still have not call me to let me know what is wrong. I told them it was the park sensor. The car won’t start because sensor is not registering that the is in park. Four days I have been without my car. So now I have to find another Dodge dealership because this the last time for National Dodge, I have been a customer for over 35 years. I bought at least four vehicles there. They need to get Mike back because I never had these problems before he retired. My car is still there. Now it Friday at 1800 no vehicle for the weekend.