Brandon Esch

It would have been better if I got in finance after sale a little sooner. a little sooner. More

by meadowsjames Verified Customer Verified Customer

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CAUTION: Deceptive Omissions, Concealed Damage & Zero Post-Sale Support Do not trust this dealership’s word or their provided vehicle history reports blind. I purchased a 2024 Ford F-150 from North Cou Post-Sale Support Do not trust this dealership’s word or their provided vehicle history reports blind. I purchased a 2024 Ford F-150 from North Country Ford of Jasper, dealing with sales reps Kyle Jett and Brandon Esch (Baby Bean). During the sales process, this truck was represented by their team as a completely "accident-free" vehicle, heavily backed by a clean CARFAX report they provided to induce the sale. On top of that, they verbally promised me they would be fully helpful and supportive in handling any complications or issues that arose post-sale. That promise was entirely empty. Two weeks into ownership, I had the hood open to disconnect the battery terminal so I could replace a light. While inside, I discovered hidden internal front-end collision damage. The headlight housing itself is cracked, and every single critical mounting bracket is entirely sheared in half from a previous physical impact. The entire housing is structurally compromised and is only being held in by a small plastic push pin and tension from the front grille trim. This concealed impact directly explains the slightly misaligned front bumper present at sale. While a buyer should always perform a thorough check, I made the mistake of trusting their word, their professional intake inspection standards, and the clean CARFAX. This is a severe violation of Federal Motor Vehicle Safety Standard No. 108 (which mandates securely mounted, legal headlights) and the Alabama Deceptive Trade Practices Act. A vehicle in this condition should never have passed a professional dealer intake inspection. Since discovering this damage, I have reached out across every single communication channel. I have sent high-definition physical evidence via email, followed up with text messages, and attempted direct phone calls with voicemails. I have been met with absolute silence. Zero help, zero response, and zero accountability from General Manager Gregory Anthony and his sales team. Once they take your money and you drive off the lot, their "promises" disappear, and they will completely ghost you—even when it comes to selling dangerous, non-compliant vehicles with concealed structural damage. More

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Your staff were very professional and easy to deal with and handle old person kindly and handle old person kindly More

by drshort1973 Verified Customer Verified Customer

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It was bad , very very bad ! But , on last visit , the new man from FLA , he was great ! But , on last visit , the new man from FLA , he was great ! More

by smithlake621 Verified Customer Verified Customer

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Great Customer Support that really took care of my needs and answers very upfront and took the time to take care of my needs and answers very upfront and took the time to take care of my needs More

by JAMIEMORGAN47 Verified Customer Verified Customer

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It was the probably the easiest and fastest car buying experience ever. They had everything ready for me due to me having to drive over a hour up there. Test drove the truck agreed to numbers and was in a experience ever. They had everything ready for me due to me having to drive over a hour up there. Test drove the truck agreed to numbers and was in and out of finance in a timely manner will definitely be back to buy another More

by ebice672 Verified Customer Verified Customer

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JJ was my salesman and did an excellent job. Shannon Parker the sales manager did everything he could to make sure I had an outstanding experience. Brandon in F and I was excellent as well. Shannon Parker the sales manager did everything he could to make sure I had an outstanding experience. Brandon in F and I was excellent as well. More

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Great People. Mike was easy to work with. Sold me two vehicles. I’ll be looking to use them again soon. Mike was easy to work with. Sold me two vehicles. I’ll be looking to use them again soon. More

by bruce.moore Verified Customer Verified Customer

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I had a great experience with David Mallette , Nick and Brandon all were helpful and eager to help. Brandon all were helpful and eager to help. More

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Very friendly and helpful. Stayed late on Friday night to finish the deal since I was not available next day. Stayed late on Friday night to finish the deal since I was not available next day. More

by jenkinsjustin0630 Verified Customer Verified Customer

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