Brandon Henry

I purchased a 2019 Mercedes-Benz A220 from this dealership on 04/04/2026 for approximately $22,000. Within one day, the check engine light came on. I returned on 04/08/2026 at 9:00 AM and remain dealership on 04/04/2026 for approximately $22,000. Within one day, the check engine light came on. I returned on 04/08/2026 at 9:00 AM and remained there until 5:10 PM. I was not provided with a proper diagnostic report, clear explanation, or proof of repair. The salesperson Christian told me the vehicle was fixed, but the paperwork only showed basic maintenance and did not address the actual issue. After leaving, the vehicle broke down at a nearby gas station the same day, confirming the issue was never properly repaired. I was also told that if I did not update or remove my negative review, they would not assist me further, despite having a written 60-day repair agreement. Very concerning experience. I am currently seeking a full refund and proper resolution. More

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Terrible customer service, the staff is very rude and racist. I don't recommend them at all. You better off traveling to another dealership either to purchase or service. racist. I don't recommend them at all. You better off traveling to another dealership either to purchase or service. More

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Spent 3 days negotiating with sales staff and managers on a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blam a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blaming the mgmt for making a calculation error. Now the question must be asked, is napleton a shameless scam dealer Or is napleton run by a group of thieves? I mean how do you not know how to properly calculate a deal? DO BETTER More

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Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades. More

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Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch three plus days to diagnose a broken turn signal switch More

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