Brandon Hocter | Page 16
Service Manager
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
184 Reviews
Write a Review184 Reviews of Brandon Hocter
June 27, 2022
The service was a bit expensive. They did a great job though. We did have a couple communication issues but that may have been my phone acting weird. They did a great job though. We did have a couple communication issues but that may have been my phone acting weird. More
Other Employees Tagged: Daniel Pena-Marquez
June 24, 2022
They took excellent care of me! Thank you! Will be back for my next service. Thank you! Will be back for my next service. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 21, 2022
The staff representative was Fast, efficient, and helpful. He kept me updated on my car’s status and the dealership gave me a ride to my local work place, which was very appreciated. helpful. He kept me updated on my car’s status and the dealership gave me a ride to my local work place, which was very appreciated. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 21, 2022
Scheduled service easily online and was able to get an appointment the next day. All issues resolved. appointment the next day. All issues resolved. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 15, 2022
Helpful attentive work their best to get your card back as soon as possible friendly honest as soon as possible friendly honest More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 14, 2022
The staff are very accommodating. They make the service visits convenient by giving extra care with shuttle service, if badly needed. They welcome concerns and responds honestly to an They make the service visits convenient by giving extra care with shuttle service, if badly needed. They welcome concerns and responds honestly to any inquiries regarding my vehicle. They’re very efficient and constantly reminds me to have an appointment for my required vehicle service either by phone, text or email messages. Their workplace is excellent. It’s very clean Inside and out of the building. I one time had a serving of coffee that is great while in a short wait of service completion. and Overall, I love the service, the place and the staff for their professional attitudes with the customers and approach to great service. I am confident that my vehicle will be taken care of more than its expected warranty of service. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 12, 2022
The technical service was great. Customer service was was polite and professional. I had difficulty arranging a courtesy ride to pick up my vehicle at the completion of servicing (th Customer service was was polite and professional. I had difficulty arranging a courtesy ride to pick up my vehicle at the completion of servicing (the ride never showed up and I was unable to speak with a real person to advise the situation). I had to wait until the next day when I could make arrangements on my end. More
June 07, 2022
The customer service department was fast, efficient and they communicated exactly when the car would be done. I've taken all of my Subarus here and have always been very pleased with the work. they communicated exactly when the car would be done. I've taken all of my Subarus here and have always been very pleased with the work. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
June 06, 2022
The customer service & parts department were very efficient & helpful during my last visit at Subaru downtown Oakland! professional, precise and managed to turn my car troubles around and have me ba efficient & helpful during my last visit at Subaru downtown Oakland! professional, precise and managed to turn my car troubles around and have me back on the road on no time. thank you More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
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