Samuel De La Pena
Samuel De La Pena at Downtown Toyota-Subaru of Oakland

Samuel De La Pena

Service Advisor

Downtown Toyota-Subaru of Oakland

4145 Broadway Auto Row
Oakland, CA 94611

4.6
317 Reviews
4.6

317 Reviews

Write a Review

317 Reviews of Samuel De La Pena

August 06, 2023

Dealership Rating
Employee Rating

We are very happy with the Toyota service in Oakland, especially living, so close to it, that way, we don’t have to go any further More

by MONTENBUCK5989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 30, 2023

Dealership Rating
Employee Rating

The oil change was overpriced even with the discount. Overall did a good job but also tried to offer me an extra unnecessary service. More

by jmpantoja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 20, 2023

Dealership Rating
Employee Rating

Service department was great. My service writer was great . He explained everything clearly and the time was great. More

by HONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 04, 2023

Dealership Rating
Employee Rating

Made an appointment and staff were friendly and very efficient. Dropped off my car, customer service person assisted me right away and called when my car was ready for pick up. More

by amatovictor641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 25, 2023

Dealership Rating
Employee Rating

Service adviser was very knowledgeable and willing to helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. More

by NYINTWIN5520
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

All of the staff I interacted with went above and beyond with their quality of customer service. More

by lofton.lauren.s
Service Price Transparency
Recommend Dealer
Yes

June 16, 2023

Dealership Rating
Employee Rating

Vern and the staff at Oakland Toyota are super awesome. I had a check engine light come on before going in to work, and went in as a walk in. They were able to accommodate me and diagnose my vehicle with More

by B. C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vern Chao

June 06, 2023

Dealership Rating
Employee Rating

Unfortunately, the staff was not able to help me, and told me that the part I needed was discontinued. They did reduce the diagnostic fee, which was kind, but I still paid a lot of money for nothing. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 06, 2023

Dealership Rating
Employee Rating

Super nice and helpful people with clear communication and good service. Everyone was helpful in an old school kinda way. More

by nicholasportalupi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2023

Dealership Rating
Employee Rating

Very good service, wonderful and polite service man, and He speaks Spanish, thank you for your help I can recommend that dealer to my friends More

by Margarita Márquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Pena-Marquez

1
...

Dealership Inventory (223 Vehicles)

new 2024 Subaru Legacy car, priced at $31,000
2024 Subaru Legacy
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2024 Subaru Forester car, priced at $37,000
2024 Subaru Forester
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $32,057
2024 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2023 Subaru WRX car, priced at $29,000
2023 Subaru WRX
new
World Rally Blue Pearl exterior
Manual
All-wheel Drive
new 2024 Toyota 4Runner car
2024 Toyota 4Runner
new
Ice exterior
4WD
new 2024 Subaru Ascent car, priced at $44,000
2024 Subaru Ascent
new
Cosmic Blue Pearl exterior
CVT
All-wheel Drive