Brandon Lee

I live in Alaska and purchased a 2022 GMC Sierra from them. BAD IDEA!!!!!! I paid for a friend to fly to Portland to drive the vehicle to me in Alaska. I asked the finance guy and the salesperson to m them. BAD IDEA!!!!!! I paid for a friend to fly to Portland to drive the vehicle to me in Alaska. I asked the finance guy and the salesperson to make sure the paperwork was in the vehicle, as we did everything online, but the actual paperwork was needed to get through Canadian customs. There was no paperwork, my friend was turned away at the border and not allowed to enter Canada. I then had to pay over $3,000 to have it put on a barge and shipped to Alaska, I had to pay to change my friends airline ticket to fly out of Seattle, I had to pay for my friend to get a hotel room for the night because the shipping place was only open during business hours, I then had to pay $375 for the truck to be defueled because to travel on the barge it had to have a 1/4 tank or less, and an Uber to get him from the port in Tacoma to the Seattle airport. When I finally got the truck there were 3 nuts missing on the tires, the silver molding on the passenger mirror was missing, (these things were missing in the pictures the freight company took of the truck when they received it), the dash system reports the SD card is missing (which it is not), I have tried to remove it and put it back in but still pops up on my dash that the SD card missing. This is very annoying to have to dismiss every 10 minutes. I called the dealership and spoke to the salesperson, he said he would have the manager call me back, I have never gotten a call from the manager or anyone else. I had only had the truck in my possession for about 2 months, I was driving down the Seward highway heading to a wedding and when I got into the pass, where there is no cell service), the dash reported "Engine oil hot" so I pulled over to check things out. First I checked the oil, there was oil in it but no where near full, you would think the dealership would have changed the oil prior to selling it, and since I didn't even put 300 miles on it yet it should not have been low on oil. I was stranded for over 4 hours on the side of the road. The truck was towed back to Anchorage the next day and after 10 days of sitting at Chevy of South Anchorage, I finally got a call from the service department saying the engine was seized and I would have to get a new one! xxx???????DO NOT BUY A USED VEHICLE FROM THESE PEOPLE!!!!! They obviously do not do the certified preowned inspection as promised. I did not finance the vehicle through them, I used my bank. More

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Easy process, in and out quick, no pressure, Brandon, Gabriel and Noah were all good to work with. Gabriel and Noah were all good to work with. More

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I rarely do reviews but this was the Best dealership experience I’ve ever had from start to finish BECAUSE of Brandon. Ask for Brandon Lee! Very easy to talk to, personable, not pushy or making you feel experience I’ve ever had from start to finish BECAUSE of Brandon. Ask for Brandon Lee! Very easy to talk to, personable, not pushy or making you feel obligated. Quick and efficient as well. I can’t recommend enough. Thank you, Brandon! More

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Brandon Pogue was great to work with! I appreciate the easy experience. Glad to have ended up here. I appreciate the easy experience. Glad to have ended up here. More

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Great customer service. Brandon was quick, efficient, and very helpful. Very great experience buying our new cars Brandon was quick, efficient, and very helpful. Very great experience buying our new cars More

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Brandon was a pleasure to work with. He was not like a car salesperson at ALL!! I felt very comfortable with his knowledge and support. He’s the kind of car salesperson every car buyer w He was not like a car salesperson at ALL!! I felt very comfortable with his knowledge and support. He’s the kind of car salesperson every car buyer wishes they could work with!!! I would absolutely recommend Brandon to our friends! More

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Brandon was extremely helpful and patient with me while I picked out my new mommy-mobile! He spent hours looking at cars, giving his opinions on brands, pointing out special features, and just being a person picked out my new mommy-mobile! He spent hours looking at cars, giving his opinions on brands, pointing out special features, and just being a personable down to earth guy. I can’t thank him enough, and this is why I keep coming back to Royal Moore! Thank Brandon! More

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Brandon was very helpful along with other staff through out the process. Thank you all! out the process. Thank you all! More

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The people here are amazing and very honest! !! This was a great experience!! Thank you! !! This was a great experience!! Thank you! More

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I had a great experience at Royal Moore! Brandon Lee was awesome to work with and made buying my vehicle a smooth process. I really appreciated his help throughout. Brandon Lee was awesome to work with and made buying my vehicle a smooth process. I really appreciated his help throughout. More

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