Check out Brandon Marrero's reviews on DealerRater

May 02, 2024

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Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More

by pattyirish1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

No

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May 05, 2024 -

Key Hyundai of Salem responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

May 05, 2024 -

Key Hyundai of Salem responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

April 29, 2024

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Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More

by jeffsullivan67

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 30, 2024 -

Key Hyundai of Salem responded

Thank you, Jeff, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Proud member of the Key Auto Group Your friends at Key Hyundai of Salem

April 26, 2024

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Brandon was great & was in contact with updates. I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car in good condition and had to clean it after service. More

by Mariah

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Apr 28, 2024 -

Key Hyundai of Salem responded

Thank you, Mariah, for sharing your thoughts about your experience with Key Hyundai of Salem. We are sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss this issue in more detail. We would appreciate the opportunity to address your concerns. The Key Difference Your friends at Key Hyundai of Salem

April 17, 2024

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A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

by Cesar Cruz

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James St. Brice, Franklin Colon Jr., AJ Gagne, Scott Kravitz, Diane Dupras, Steven Carter, Cristian Zapata , Jeremy Case, Sara Graveline

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Apr 17, 2024 -

Key Hyundai of Salem responded

We are very happy to have provided you with such a positive experience, Cesar! We sincerely value your business and look forward to your next visit. Your friends at Key Hyundai of Salem

April 17, 2024

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I am always treated with respect, and they always make sure I know what is needed for my vehicle and why. I have been going there since 2005. sure I know what is needed for my vehicle and why. I have been going there since 2005. More

by Bunny

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 17, 2024 -

Key Hyundai of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Key Hyundai of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Your friends at Key Hyundai of Salem

April 11, 2024

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We are very pleased with the servicing of our vehicle at your dealership today. My questions were explained and we received prompt, courteous service. your dealership today. My questions were explained and we received prompt, courteous service. More

by eecnoel

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 11, 2024 -

Key Hyundai of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Your friends at Key Hyundai of Salem

April 08, 2024

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inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. diagnose and then another to correct, plus the service is very expensive. More

by Luis Jimenez

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Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: AJ Gagne, Scott Kravitz

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Apr 08, 2024 -

Key Hyundai of Salem responded

Luis, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Your friends at Key Hyundai of Salem

Apr 08, 2024 -

Key Hyundai of Salem responded

Luis, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Your friends at Key Hyundai of Salem

April 06, 2024

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I'm very pleased with the service that I received at the dealership thank you See you soon dealership thank you See you soon More

by LYNNSORRENTINO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Apr 08, 2024 -

Key Hyundai of Salem responded

Lynn, Thanks for sharing your thoughts about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem

March 31, 2024

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Employee Rating

Brought my car in for maintenance and some repairs, and they explained them to me and took care of everything they explained them to me and took care of everything More

by HC2409

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Mar 31, 2024 -

Key Hyundai of Salem responded

Thanks for sharing about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 12, 2024

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Employee Rating

Went in concern, non were addressed. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. More

by bgiii

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Brandon Marrero

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Mar 12, 2024 -

Key Hyundai of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

Mar 12, 2024 -

Key Hyundai of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

Brandon Marrero | Page 2

Service Advisor

Key Hyundai of Salem

133 Reviews of Brandon Marrero

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