Key Hyundai of Salem

I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested buyer. Asked me to come down to the dealership so he could take a look. Arrived and immediately was trying to push a trade. Offered me 50% of my asking price.

Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place.

Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV axle boot repair and don’t have replacement part?! Don’t recommend servicing your vehicle here. Once mine is no longer under warranty- I won’t be.

Had my car towed there for service, i had previously talked to a service tech there and explained that i was hearing clicking from the right side of the vehicle and i believe its a failed cv axle. When the car was towed there they diagnosed it and said it needed an new engine. Good thing i have the extended warranty so i give the go ahead. A week later i get my car back they suggest i get spark plugs but they wanted to much to do it and my warranty doesn't cover them its running fine but i smell coolant but its not leaking nor is it over heating so i think nothing of it . So i drove to the it to the nearest auto parts store and bought spark plugs and i drove home. The next morning i go to do the spark plugs and i see my reservoir for my coolant is empty and dry, I take the cap off the radiator doesn't appear to be any coolant in it so i get a ride to oreillys to get coolant and put it in my car it took almost 3/4s of a bottle of coolant and then i filled the reservoir and drove it around a bit no loss of coolant no more coolant smell. Not to happy this was overlooked considering what could have happened had i not noticed that.

We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Service advisor notified the day it came in. They were friendly and very caring to us.

Matt Pina is hands down the best car salesman I have ever delt with. He was quick with a smile and on top of everything. Bob was pretty cool and made the experience smooth. Jodie

I was in and out with a new Vehicle and exactly what I wanted.Nancy listened to every detail and made it work for me. All the staff were extremely professional. Fast and efficient.

Miss. Nancy Vega was very knowledgeable and very confident in every answer that my husband asked about the Hyundai no hesitation in her voice and all answers were excellent.

I think Nancy is about the best sales person I have ever dealt with. She listened to what I wanted and then went about getting the right car for me. I can't say enough about her.

I’ve been trying to contact my sales person (Derek Daigle) to help me with the Apple CarPlay and he doesn’t answer. Also He seems like he can’t handle conflict really well.