Brandon Schoppert | Page 2

I brought my car in on a Monday as my starter was giving me issues and I could not reliably start the vehicle. I spoke to a Brandon there and was told that the part would be in Tuesday after he apologized f me issues and I could not reliably start the vehicle. I spoke to a Brandon there and was told that the part would be in Tuesday after he apologized for not having it already (I scheduled the appointment in advance, he knows my car, he knows what starter would be needed, never bothered to look into it when I scheduled with him and never bothered to order the part). He also mentioned that the job would take about 2-2 1/2 hours. Since I could not start the car, I asked him if I should keep the car with them so that it can be serviced right away as I work and I needed it to get back to work that week. He said yes, never offered a rental service, and took the car. Fast forward to WEDNESDAY, I called because I hadn't heard anything back at all and he informed me that the shipping was late and it was "still on the truck". I said okay text me or call me when you know more or it is done, as it was made to seem like it would be done Wednesday. Thursday came and went with nothing, so I called Friday and was told that he was NOT there and that I could do nothing but leave him a message. I left a message expecting a call back from anyone that day, but none came. I called again on Saturday, was told there is a "skeleton crew" and I would not be able to get any update on my vehicle. At this point, I am worrying if you guys have completely forgotten about me or worse, my car is gone. I had to call AGAIN on Monday after taking off multiple days of work and missing out on hundreds of dollars to keep my family fed, only to be told "Oh sorry I was sick" and charged full price on everything. I have paid top dollar, a complete and utter rip off, on your service labor costs expecting professional service. Instead, I got absolutely garbage service, missed work, and nothing was done to make it right. I will absolutely never return. O stars out of 5 if possible. More

by DREWBAEZA17 Verified Customer Verified Customer

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Service is great . In and out and timing is fantastic . Brandon is the best . Yhanks In and out and timing is fantastic . Brandon is the best . Yhanks More

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Excellent service as always. Everytime my car service is done to satisfaction with good customer service. Everytime my car service is done to satisfaction with good customer service. More

by RMCKINNON0 Verified Customer Verified Customer

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The servicing of my car was done quickly and efficiently. The service writer Brandon Schoppert was attentive and extremely helpful. He got me in and out of the servicing quickly and ordered some additional p The service writer Brandon Schoppert was attentive and extremely helpful. He got me in and out of the servicing quickly and ordered some additional parts that I will need to have installed next week on my 2023 Corvette. All in all and excellent experience More

by SSTARK0 Verified Customer Verified Customer

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Trusting,and helpful. I would recommend anyone to purchase and have them service your car I would recommend anyone to purchase and have them service your car More

by WINNER112R Verified Customer Verified Customer

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I took my car 3 times there and they did not fix the problem, extremely disappointed, I'm getting my attorney involved because this is a new truck and is defective problem, extremely disappointed, I'm getting my attorney involved because this is a new truck and is defective More

by LUISMRV91 Verified Customer Verified Customer

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Frank was a superstar. He handled everything in a professional and expeditious manner. I would recommend Lou Bachrodt and Frank to anyone. He handled everything in a professional and expeditious manner. I would recommend Lou Bachrodt and Frank to anyone. More

by SCOTT@KCPRESTIGEHOMES.COM Verified Customer Verified Customer

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It has excellent service. Good work and cleanliness in the vehicle, which I would recommend. Good work and cleanliness in the vehicle, which I would recommend. More

by JRAVELO4747 Verified Customer Verified Customer

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David Miller went above and beyond to help me sell my vehicle. Would recommend the entire dealership for the support and service that was provided. vehicle. Would recommend the entire dealership for the support and service that was provided. More

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