Elan Ohana

My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More

Helpful 13

Report | Print

Kind, courteous, respectful, accommodating, flexible, friendly, thorough, willing to go the extra mile for you friendly, thorough, willing to go the extra mile for you More

by robbiec99 Verified Customer Verified Customer

Helpful 0

Report | Print

They make sure you are happy before you leave the dealership with your new car dealership with your new car More

by MIKE.DALO Verified Customer Verified Customer

Helpful 0

Report | Print

I have been waiting for my car more than 13 months. They are friendly and helpful. They are friendly and helpful. More

by sami Verified Customer Verified Customer

Helpful 0

Report | Print

Nice people fast and easy negotiation, great inventory even on this time were the cars are hard to find. even on this time were the cars are hard to find. More

by Asuescun10 Verified Customer Verified Customer

Helpful 0

Report | Print

This was the fastest I’ve ever bought a car! ! I was in and out in less than 45 minutes. And the sales guy had a great attitude. ! I was in and out in less than 45 minutes. And the sales guy had a great attitude. More

by Matthew Verified Customer Verified Customer

Helpful 0

Report | Print

Service was great. .all were very professional and courteous..can't find any reason to complain. .all were very professional and courteous..can't find any reason to complain. More

by F4ESP Verified Customer Verified Customer

Helpful 0

Report | Print

Salesman was very knowledgeable great atmosphere and also making sure you exactly what you’re looking for making sure you exactly what you’re looking for More

by tonycan1164 Verified Customer Verified Customer

Helpful 0

Report | Print

World class service, wonderful people, very helpful and knowledgeable. Elan was all around very helpful, polite, and most of all honest! knowledgeable. Elan was all around very helpful, polite, and most of all honest! More

by Kalicand Verified Customer Verified Customer

Helpful 0

Report | Print

Welcoming. Knowledgeable sales people. And staff. Nice auto mobiles.good location clean environment.reasonable pricing. Willing to close the deal Knowledgeable sales people. And staff. Nice auto mobiles.good location clean environment.reasonable pricing. Willing to close the deal More

by RAJCOOMAR_B Verified Customer Verified Customer

Helpful 0

Report | Print