Brandon Vogelsong | Page 2

Services writers were very courteous and informative of care for my Beetle if I wish to pm anything myself. But because of knowledgeable techs I will bring in for pm for them to do. Thanks again. Jim care for my Beetle if I wish to pm anything myself. But because of knowledgeable techs I will bring in for pm for them to do. Thanks again. Jim More

by bikewrench54 Verified Customer Verified Customer

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Brandon sold me a car that he KNEW had issues but told me straight out his mouth that “it has no problems”. After I drove off the lot (not even 5 minutes) the check engine light came on and turns out there i straight out his mouth that “it has no problems”. After I drove off the lot (not even 5 minutes) the check engine light came on and turns out there is major problems to the car. They refuse to help me with these problems and basically went ghost. I am veryyyyy unhappy with perrysburg auto mall and WILL NOT be shopping for a car here again….. I DO NOT RECOMMEND perrysburg auto mall to anyone!!! Pleaseeeeee be wary if shopping here. More

by lucy Verified Customer Verified Customer

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excellent service . they were fantastic.very good experience.very helpful.thank you for a great job. they were fantastic.very good experience.very helpful.thank you for a great job. More

by lindaboggs1964 Verified Customer Verified Customer

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Good to have dealership in backyard, service department will come in handy being so close. Helped me out already! will come in handy being so close. Helped me out already! More

by KTKONZ10 Verified Customer Verified Customer

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Communication was great and car was done when promised. One of Northwest Ohio's finest Dealerships! One of Northwest Ohio's finest Dealerships! More

by rschinharl Verified Customer Verified Customer

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Brandon V has sold me least 7 cars and always takes care of me as well as my family and friends. Brandon will go out his way to make sure that im satisfied with great service. The best part they delivered t of me as well as my family and friends. Brandon will go out his way to make sure that im satisfied with great service. The best part they delivered to my home.💪🏾💪🏾💪🏾 More

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Worst car buying experience ever. I was hoping this would let me post pictures as I have evidence of everything I'm about to write. I bought my new to me van from the used car department October 2019. It's a let me post pictures as I have evidence of everything I'm about to write. I bought my new to me van from the used car department October 2019. It's a 2011 Chrysler Town & Country Touring. I bought the wheel & tire protection as well as the oil change package with it. The listing stated new brakes & tires which was one of the reasons I was sold. As a single mom, fantastic, less to worry about going forward! The car fax they gave me even showed in July 2019 they replaced all 4 rotors & front pads. I never once thought to question if they were in fact new brakes & rotors that were put on. Well needless to say there was squealing almost immediatly from the brakes. I called them & was told, no they're fine. It's super common with new brakes to squeal as they're breaking in. When I took it in for an oil change in January 2020 I mentioned it again. They told me there was nothing wrong. They were at an 8/10. I could not convince them anything was wrong. Fast forward to July 2020 and it still was just terrible. I was almost due for another oil change as it was supposed to be 7/20 according to my sticker as I was still under the mileage since Covid I'd only been driving to/from work & the store really. I had a mechanic friend look at them and he informed me there were gouges in my rotors and no pad left. That there was no way new brand new ones were put on nor was it possible for them to wear from an 8 that bad that quickly. I called up Perrysburg auto mall only to be rudely treated. They finally agreed to take a look at them. I dropped off my van only to receive a call back stating I needed all new brakes & rotors all the way around & for them to quote me over $800. I staggered at that. How can they possibly be trying to charge me for that? It was supposed to be all new when I bought it from them under 9 months previously & had questioned it since I bought it only for them to shrug it off. I asked to speak to someone higher. I was angry. After being given the run around I was finally offered that they would do it for $400, that was the best they could do. They're mechanic also informed me there was no warranty on the parts because they were in fact not brand new but practically new as he said it. I declined & went to pick up my van. My mechanic friend upon me showing him all my paperwork offered to help me. He got me all 4 new rotors & pads with lifetime warranties for $225. Needless to say I never wanted Perrysburg Auto Mall touching any vehicle of mine. They duped me & ripped me off with the worst customer service I've ever experienced. I went down & cancelled the maintenance & road hazard plans with them. They only gave me some of the money back even though I'd only used one oil change. But at that point I just wanted out, so it is what it is. I will never go there for another vehicle purchase & I've been warning every one. Seriously made me think of the dad in Matilda. Doesn't matter what family you put in danger so long as you make a sale! More

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Good customer service Brandon made sure we were able to leave with the monthly payment and vehicle we wanted. He stayed late to accommodate us. He was honest. Thank you. Brandon made sure we were able to leave with the monthly payment and vehicle we wanted. He stayed late to accommodate us. He was honest. Thank you. More

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Great Service I knew what I wanted before I even arrived. Brandon was excellent, no pressure. I would highly recommend him. The selection was a wide variety, pricin I knew what I wanted before I even arrived. Brandon was excellent, no pressure. I would highly recommend him. The selection was a wide variety, pricing was more than fair. I was pleased. More

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Used car sale Sales associate was very helpful and sale was easy and quick. Everyone was friendly. And I got a car in good condition at a decent price. Sales associate was very helpful and sale was easy and quick. Everyone was friendly. And I got a car in good condition at a decent price. More

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