Braxton Stoneking
Braxton Stoneking at Landers Chrysler Dodge Jeep Ram of Norman

Braxton Stoneking | Page 12

Service Manager

Landers Chrysler Dodge Jeep Ram of Norman

481 N Interstate Dr
Norman, OK 73069

Contact Me
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968 Reviews

Working in the auto industry for 5 years has given me the opportunity to meet new people and build lasting relationships. I love helping our customers and putting a smile on their faces. Guests can depend on me to be upfront, informative, and reliable. Over the years, I have earned many certifications, such as Chrysler, Dodge, Jeep, Fiat, RAM, and Alfa certifications. My colleagues would say I’m always a light in the room, and that I can turn any situation around for the better. Some of my special skills include singing and the ability to clap with one hand. My hobbies pertain to anything involving vehicles, and going to the driving range.

Dealership Experience

8 yrs, 9 mos

Industry Experience

12 yrs, 8 mos

Specialties & Trainings

TECHNOLOGY EXPERT

JEEP EXPERT

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968 Reviews

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968 Reviews of Braxton Stoneking

May 06, 2022

Dealership Rating
Employee Rating

People were very nice and . helped us a lot Braxton did very well was very kind. More

by Rabiei
Customer Service
Recommend Dealer
Yes

May 06, 2022

Dealership Rating
Employee Rating

I experienced excellent customer service and was contacted daily on the status of my vehicle while it was in for servicing. More

by Soonerdyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 06, 2022

Dealership Rating
Employee Rating

I bought my jeep else where and it was sold to me messed up. Landers definitely help me get my car back on track and it was done at a very decent price. I am beyond thankful for everything they did. I will More

by ogdenmary90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 05, 2022

Dealership Rating
Employee Rating

Wait 7. 5 hour in the waiting room to have them tell me there’s no problem but truck is still doing same thing. Also made an appointment so I could wait for i More

by daveluvs2fish
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
May 09, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

I would like to reach out for more information on so we can better help our guests and learn from any mistakes that were made in the process. If you could reach out to me directly. Thank You, Jeremy Yandell

May 05, 2022

Dealership Rating
Employee Rating

Took 10 days to check air bags and change windshield wipers. Putting people on the schedule when behind is not a good idea. Causes longer waits More

by ak_haslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 09, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

Unfortunately we do not know how long diagnosis will take to get into the shop. We do our best on keeping a time frame. The vehicles that were here prior sometimes are a lot bigger jobs than anticipated therefore sets the shop behind at the time. If you need or have any questions please reach out to me. Thank You, Jeremy Yandell Service Director

May 04, 2022

Dealership Rating
Employee Rating

Great customer service. Kind and patient. Jordan and Les are great employees and were helpful More

by SWEARENGINGUY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Briner, Genifer Burnell, Aaron Challis, Les Northam, Jeremy Yandell, Teresa Yargee

May 03, 2022

Dealership Rating
Employee Rating

They are always quick and efficient. In and out in less than an hour most times. More

by Landersgurl2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 30, 2022

Dealership Rating

wait times are 3+ hours with or without an appointment, so there is really no point in having a scheduling system in place. nothing is truly done correctly on the technician side and typically results in m More

by Tavion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 09, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

Looks like from my records the Advisor did make an error and not add your tire rotation to the ticket. The technician only does what is listed on said repair order. I am not sure what had happened in the past my only record for anything other than oil change tire rotation was timing chains for an engine noise in 2020. Was there an issue with repairs then? The vehicle returned 4 months later for an oil change with no other issues. If there is something i am missing please reach out to me directly. Thank You, Jeremy Yandell

May 09, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

We always stand behind our work. With that being said I wish that you would not judge that one issue with who we really are. We care about our guests.

May 09, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

Tavion thank you for the dialogue with Jeremy. Yes you are able to leave your review as you please. If you care to discuss further please reach out to me. Mike Evans GM, 405-801-4602

May 09, 2022

Tavion responded

yes, there was an issue with parts not being assembled correctly and metal rubbing, i called and informed them of the issue and they told me to bring the vehicle in and i did that and they fixed the issue. you may not have the record but that just goes to show that the staff cannot keep an accurate record for such things as i’ve stated. since then i only do basic things such as oil changes at this dealership and will continue to do so and will continue to leave accurate reviews for each experience.

May 09, 2022

Tavion responded

you stand behind your work i am aware which is why the problem was fixed. my problem is why does it take multiple visits to get it right? i am not judging this specific dealership based on one experience, i’m giving reviews based on each separate experience, i reference past experiences to bring everything together to give other customers an accurate account of MY experience each time i receive a survey. is this not what the survey is for?

May 09, 2022

Tavion responded

i do intend to bring my jeep back for service soon, let’s see if the level of service and care lives up to what you say it should be.

April 29, 2022

Dealership Rating
Employee Rating

this dealership has great service and staff in the service department. Braxton was very helpful More

by adbrown10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 28, 2022

Dealership Rating
Employee Rating

Landers saved me! ! Had a nail in my tire and they found me a matching tire which is not easy right now!! I am sooo thankful for all their help!!! More

by Marymcrosdley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Genifer Burnell, Aaron Challis

Apr 28, 2022

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you Mary for the awesome review! Glad we were able to help.... Mike Evans, Gm

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