Braxton Stoneking | Page 81

Great Service! Braxton, We want to Thank you for everything you have done for us! Your honesty and integrity throughout this whole process was exceptional, and bec Braxton, We want to Thank you for everything you have done for us! Your honesty and integrity throughout this whole process was exceptional, and because of this will we always do business and recommend Landers Dodge Norman! More

by Justin Runge Verified Customer Verified Customer

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Landers loving care As regularly done, my 2018 Jeep Compass was in for oil change and tire rotation. Braxton and his team took great care and efficient time in getting m As regularly done, my 2018 Jeep Compass was in for oil change and tire rotation. Braxton and his team took great care and efficient time in getting my Jeep in and out in a very timely manner. Courteous and kind customer service is the norm and I appreciate it very much. More

by Jean Shingledecker Verified Customer Verified Customer

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Not going back. I will never return to Landers Dodge. We bought a car here. And since Walmart had a two hour wait, we scheduled an appointment at Landers, we didn’t g I will never return to Landers Dodge. We bought a car here. And since Walmart had a two hour wait, we scheduled an appointment at Landers, we didn’t get our car back until 4:30. We could have saved money if we went to Walmart and most likely wouldn’t have waited that long. Never buying another car here. Never returning for an over priced oil change. More

by Cait Verified Customer Verified Customer

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Spare Key Fob I had purchased a used 2019 Dodge Ram 1500 classic from Landers. Chevrolet with the requirement that they supply two key fobs with the deal. They agr I had purchased a used 2019 Dodge Ram 1500 classic from Landers. Chevrolet with the requirement that they supply two key fobs with the deal. They agreed and sebt me over to Landers Dodge . Landers Dodge was very professional and did in fa e supply me with another key fob fir the vehicle . Upon inspection they key fob did not come with the detachable key . I only received the fob . I guess I should of been more detailed on what I wanted before I bought the vehicle . More

by Mike Verified Customer Verified Customer

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took my car in for a check up and multiple things to fix. They took my car in and fixed everything in less then 24 hours, and took care of me and my car very well. I would recommend them to anyone and everyon They took my car in and fixed everything in less then 24 hours, and took care of me and my car very well. I would recommend them to anyone and everyone More

by macy Verified Customer Verified Customer

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Timely process I gave 3 stars because the time it took to get an oil change and tire rotation was actually kind of ridiculous, & this was not the first time for this I gave 3 stars because the time it took to get an oil change and tire rotation was actually kind of ridiculous, & this was not the first time for this. This was actually the second oil change in a row that i was sitting and waiting in my vehicle to be done for over 2 hours, this time being about 2 1/2 hours. Mind you, both times i had appointments so it wasn’t like i jumped in the loop of the services they already had scheduled. I’m not necessarily sure what it was that took so long, but I feel this can be fixed internally. More

by Steven Koonce Verified Customer Verified Customer

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Friendly and quick service Had oil change and tire rotation, got my vehicle in and out. Had a problem with oil drain plug from dealership who did the last change. Fixed and repl Had oil change and tire rotation, got my vehicle in and out. Had a problem with oil drain plug from dealership who did the last change. Fixed and replaced. Will definitely recommend and this will be my dealership for all repairs while I’m here. Thank you for the friendly service department person who checked me in. Wish I could remember his name. More

by R. James Verified Customer Verified Customer

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Never worked so hard to buy a car I don't even like. I went in for a test drive of a vehicle i found online. I had my own financing through my bank and they tried very hard (harder than was necessary) t I went in for a test drive of a vehicle i found online. I had my own financing through my bank and they tried very hard (harder than was necessary) to try to get me to fill out a credit app. Because it was late I said I could wait to get the purchase order to my bank in the morning. I gave all info of loan officer to have him do it in the morning. Morning came and went my bank never recieved anything. I called and was assured it would be sent. End of business Friday still nothing so I call and find out what going on. I was passed from person to person and assured "Oh no ma'am so sorry this has happened I'll get it right over". Friday comes and goes the bank closes. I have to drive back to the dealership against my better judgement as i should have cut my losses and went someplace else. My husband really liked the car so we got it. Sent all the things over from the bank and we finally got to take it home. It was missing a trim peice so I was told to bring it back so they could fix the trim peice and detail it. I use my only day off to bring it in. I'm there for hours. They come out to tell me they broke the trim piece and I come back later that afternoon while they go get another one. I do. Again they break that peice. And the "detail" was atrocious! So I have to bring it back again to fix that peice and they can detail for real this time. I drop it off first thing in the morning they give me a loaner car exponentially smaller than my car. I cant even fit all 3 of my kids in the back together. But I take what I can get. They keep it a day and half the price is fixed but the "detail" still not done I run my finger across the front and its filthy. I shouldn't be so hung up on a detail but if I buy a new car and hand you check for 25k you can at least clean the car like new. More

by MPGARSTER23 Verified Customer Verified Customer

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Oil change and recall Oil was not cleaned off under engine and oil filter causing oil spots in my driveway last visit they performed 2 recalls one was ground cable and they Oil was not cleaned off under engine and oil filter causing oil spots in my driveway last visit they performed 2 recalls one was ground cable and they left my negative battery cable loose !! I have 20 yrs plus in the automotive industry and this is the worst I think I have ever seen!! More

by HOR Verified Customer Verified Customer

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Was never given any updates and treated like an idiot Very poor communication and sense of urgency. It took 2 days to even look at my car and they charged $125 just to tell me what I told them when I drop Very poor communication and sense of urgency. It took 2 days to even look at my car and they charged $125 just to tell me what I told them when I dropped it off, that it needed an alternator. And then they tried to bs their way into charging me $2200 for a part that had nothing to do with the issue. On top of that every update that I was given was only given because I asked. I was told that they ordered the part and it would be 3-5 days the day after they ordered it because I asked. They never initiated any updates and when I asked the reason they brought up the PCM, I was treated like I was an idiot. More

by Never Again Verified Customer Verified Customer

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